Comments on: Comcast Support Continues to Lie about BitTorrent Interference

By: Mitnick_and_woz_were_l33t

Mitnick_and_woz_were_l33t — Fri, 15 Feb 2008 17:23:36 +0000

Luckily I have Bright House. But I do have a few suggestions for all of you with Com Cast.

Pick up a book. Bare with me I know even the thought of reading hurts most peoples’ minds now. But it hurts so good! Pick up The Art of Deception by Kevin D. Mitnick it’s on social engineering. A dimwit who can add, can figure this equation out:

Social Engineering + Google + Google Work Group + Badly trained Comcast Employee = The answers you want

*Some variables in the equation may change depending on the users INT modifier.

When using social engineering, you must first educate yourself about the target, and the role you are taking on. Wikipedia is surprisingly helpful and accurate. And google is useful for everything.

Here’s a freebie scenario…

1)Use social engineering to get internal phone numbers.

2)Pose as an employee and tell a supervisor that a customer had a question regarding network throttling.

The customer came up to you when you were working on the cable lines at box (insert your cable box number here, cable box at the end of your street block, not the one in your home, do some research)

Mention you didn’t know how you should answer at that time so you didn’t tell them. But ask him how you should respond if asked again.

3)Mention you’ve heard inter-company
rumors of this, and you wanted to come to him/her to verify that you should not talk about throttling.

4)Depending on how they respond gauge your question accordingly. Jokingly ask “so do we actually throttle speeds for p2p, I know it it causes alot of problems with our throughput”

*Throughput is the amount of data sent over a line per some unit of time. Commonly confused with bandwidth. Bandwidth is the frequency spectrum at which the data travels.

*If you say bandwidth instead of throughput you will come off as unprofessional. An employee would know the difference!

And if you make whatever you want to type an image it is not picked up on search engines. Perhaps under images but those images have to be tagged manually first.

My email if anyone wants to talk with me.

corphack@hotmail.com

By: Anonymous

Anonymous — Mon, 11 Feb 2008 12:19:40 +0000

Stop your pathetic whining. You all know that you arent using torents to up/download linux distros. Also, leave the techs alone, I too work in tech support, and 95% of the time, they dont give us further information.

So next time you feel like giving tech support a hard time, make sure to provide your work phone number for them so that they can return the favor and harass you at your place of work.

Bottom line is that if you dont like your ISP, change it. That’s the only way they will get the message

By: Stephanie

Stephanie — Wed, 23 Jan 2008 10:00:01 +0000

A.) It’s not lying if you don’t have any further information.
b.) I highly doubt getting laid has anything to do with it.
c.) Do you guys get off on harassing support representatives? It seems like it. Talking shit about someone who can’t talk shit back isn’t very nice…
And the final point;
d.) You’ll never know who will come across stuff like this.

Google abilities are absolutely wonderful, no?

By: Creeva’s World 2.0 » Creeva’s Shared items in Google Reader

Creeva’s World 2.0 » Creeva’s Shared items in Google Reader — Wed, 09 Jan 2008 05:22:11 +0000

[...] to its customers: “Comcast does not block access to any applications, including [...]

By: Bill

Bill — Wed, 28 Nov 2007 06:35:44 +0000

Also take into consideration our speed boost, I get a lot of knowledgeable people that don’t grasp the concept of it. You basically get to eat up all available bandwidth not being used for a specified area, which is based off the amount of HSI subscribers we have for that area. So you will get your 6meg or 8meg speed that you pay for but you may get a 2-5 times faster one minute and not the next because someone next door or 2 blocks down may also being doing the same thing you are and now you get to share that EXTRA bandwidth or you may go back to what you are only paying for. Remember speed boost is a free and NOT guaranteed service to all 6+ meg subscribers. So if you can take advantage when its available but don’t complain when you are back to 6megs because no one is paying attention to speed boost its automated. Just remember that being a technician in the field that fixes these problems I get to know all this information first so I know what to explain to the customer and how to fix it. RF and frequency ranging and repairing isnt an easy task so everything needs to be solid and perfect both in our system and your house. I have no problem with dl’ing and ul’ing BitTorrents and neither do my friends and were no special to the company.

By: Bill

Bill — Wed, 28 Nov 2007 06:26:58 +0000

Another thing I want to add. Since I am probably the only certified cable and RF technician here I suggest all of you that keep complaining about time-outs, lag, and throttling maybe call in for a service appointment and have your lines and signal checked. One major cause of bad connections has to do with large amounts of bandwidth use trying to be carried over shitty lines and modems. You can lose what we call “block sync” which in a way is signal interruption to your modem and no this can not be done from any office or computer, reason being, you can buy and cable modem in the country and plug it in and as long as you have “good” signal it will “block up”. continued…..

By: Todd

Todd — Fri, 23 Nov 2007 21:42:28 +0000

I suggest a lot of people that are bitching on here pull a couple of shareware programs off the web that will tell you which sites are monitored and by who, which in that case if the site is monitored now guess who has your IP address people like the MPAA, I used one for a while when I ran XP but now that I use Vista it doesn’t work and I don’t recall the program name but sites like PirateBay and mininova were monitored non stop! Just a suggestion but check it out.

By: Bill

Bill — Fri, 23 Nov 2007 21:33:05 +0000

I am a comcast Technician and I use BitTorrent 24/7, I never stop seeding or downloading and have not received information that I as an employee am not allowed too or allowed to discuss it. I know there are limitations in you acceptable use policy that designates how much you can upload and download in specified time frames due to reason such as email bombs and leech ftp sites which can eat up larger amounts of bandwidth that you are allocated.

By: 0n1n3

0n1n3 — Thu, 22 Nov 2007 21:29:47 +0000

also if you change your network sometimes it can give you another IP, and the ISP is still looking for the old one. so basically you are paying for the cheap *basic* package instead of your real package because your ISP has you listed under another IP.

By: 0n1n3

0n1n3 — Thu, 22 Nov 2007 21:26:09 +0000

btw always call your ISP and ask them if they know of any defects in your current modem model. i was through this with time warner and it turned out they weren’t throttling me, i just needed a better modem & network because of their updates.