NordVPN Reviews

NordVPN is a Panama-based VPN service owned and operated by Tefincom S.A. According to NordVPN’s official website, the service is over ten years old, and offers “military-grade protection online.”

Servers and locations

NordVPN has its servers located in 59 around the world. Some of these locations include Austria, France, the United States, the United Kingdom, Spain, the Netherlands, Italy, South Africa, Romania, Brazil, Poland, Australia, Sweden, Hong Kong, Switzerland, Russia, Lithuania, Canada, Singapore, and Germany.>

The total count of servers stands at 3300+. “We cover every continent except Antarctica,” the official website says. For the complete list as well as more information on NordVPN’s servers, head here.

Supported VPN protocols

NordVPN supports a total of five protocols, including PPTP, L2TP/IPsec, OpenVPN, SSTP, and IKEv2/IPsec. It’s worth mentioning that support for IKEv2/IPsec started rolling out recently (in late June). It’s currently only available by default on the latest iOS app. “Coming soon to other apps. Set-up instructions and tutorials for other devices are coming soon,” the company says on its website.

For more details on IKEv2/IPsec, head here, and to learn more about all the supported protocols, head here.

Platform Support

NordVPN offers support for IPv4 and IPv6 connections on all popular operating systems including Windows, Mac OS X, iOS, Android, and Linux, as well as offers Web proxy extension for Google Chrome.

The service also supports several other platforms like Raspberry Pi, D-WRT, Tomato, Synology, AsusWRT, and Asustor (for complete list, head here).

While dedicated client apps are only available for Windows, Mac OS X, iOS, Android, detailed tutorials are available for all the supported platforms. The NordVPN’s website also contains a special tutorial for VPN access in China via Obfsproxy.

NordVPN offers encrypted proxy extensions for Chrome and Firefox browsers. And the company’s Adblocker also has CyberSec feature that blocks dubious websites and lets users avoid annoying ads.

With the help of obfuscated servers, NordVPN says it works in countries such as China where internet access is restricted and strong censorship is in place as well as in restricted local networks;

Furthermore, the company’s advertises a SmartPlay feature unblocks over 150 streaming services by bypassing geo-restrictions.

Pricing

NordVPN offers various subscription packages. The 1-month plan costs $11.95, the 1-year plan is $5.75/month, the 2-year plan is $3.29/month and there’s a special 3-year deal for $2.75/month.

NordVPN offers a free 3-day trial. The service also offers a 30-day money back guarantee policy, but only “for accounts in good standing.” What’s worth mentioning here is that those who pay using Bitcoin or who’ve purchased the service through the iTunes/App or Google Play stores are not eligible for refunds.

As for supported payment modes, the official website lists multiple options, including PayPal, BitCoin, Braintree (credit card), and Paymentwall.

Limit on simultaneous connections

NordVPN allows you to simultaneously access your VPN account through a maximum of 6 devices. However, there’s a catch: “If you connect devices to the same server, you must choose different protocols for the VPN connections (TCP and UDP are different protocols hence you can connect one device to TCP other to UDP),” the official website says.

Privacy

We reached out to the team behind NordVPN with a list of questions about their service. Here are their answers (in italics) to some of our privacy-related queries:

Q. Do you keep ANY logs which would allow you to match an IP-address and a time-stamp to a user of your service? If so, what information and for how long?

A. NordVPN is continuously committed to our zero log policy, which means we do not log any of our users’ activity, nor the IP addresses or timestamps.

According to the service’s website, only the username, user email, and payment information are recorded.

Q. Is BitTorrent and other file-sharing traffic allowed on all servers? If not, why?

A. We do not restrict file-sharing on the majority of our servers. Some servers are optimized for file-sharing practice, while others are optimized for other VPN uses (i.e. streaming).

As for P2P, the official NordVPN website says, “Yes, we allow P2P traffic on certain servers. The server list that allows it: Romania, Russia, Sweden, Latvia, Luxembourg, Netherlands, Canada.”

Q. Which payment systems do you use and how are these linked to individual user accounts?

A. We accept payments via Bitcoin, Credit Card and PayPal. Bitcoin is the best payment option to maintain your anonymity, as it has only the paid amount linked to the client. Users who purchase services via PayPal or credit card are linked with the usual information the seller can see about the buyer. Please note, that users’ account is only linked with the payment but not the online activity.

Q. What is the most secure VPN connection and encryption algorithm you would recommend to your users? Do you provide DNS leak protection and tools such as “kill switches” if a connection drops?

A. We take pride in our top notch anonymity solutions, which we would like to recommend to everyone seeking real privacy. One of them is Double VPN, where the traffic is routed through at least two hoops before it reaches the Internet. The connection is encrypted within two layers of cipher AES-256-CBC encryption. Another security solution – Tor over VPN. Firstly, the traffic is encrypted within NordVPN layer and later sent to the Tor network and exits to the Internet through one of the Tor exit relays. Both of these security solutions provide a great encryption and anonymity combination. The benefit of using these solutions is that the chances of being tracked are eliminated. In addition, you are able to access .onion websites when connected to Tor over VPN. Furthermore, our regular servers have a strong encryption which is 2048bit SSL for OpenVPN protocol, AES-256bit for L2TP.
In addition to that, we have advanced security solutions, such as the “kill switch” and DNS leak protection which provide the maximum possible security level for our customers.

Some other information about NordVPN that’s worth mentioning:

  • It offers both shared (static/dynamic) and dedicated IPs.
  • It also offers Tor over VPN. Read more about it here.
  • The port-forwarding technique is currently in the works, and it is expected to go live in second quarter of 2016.
  • The company is also planning to add the support of IPv6 this year.

User Reviews

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  • daysofourlives

    i would like to thank nord’s cs team, they are really devoted to their job. last week i chatted with one sweet girl, and she helped me a lot while vacationing in china. she even gave me a list of servers that should be working better. if only every company would care about their clients that much…

  • anonymous

    other companies provide more than one port for udp, NORDvpn far too easily blocked –
    other companies provide more than one port for tcp, NORDvpn far too easily blocked –
    this company NORDvpn deliberately and randomly have several defective servers in the same IP RANGES that block many websites including the netherlands based website, the leak testing website http://ipleak.com/ and unfortunately this company NORDvpn have support people who do not know how to fix the problem – my support ticket was closed without fixing the problem, so very unhappy customer –

  • Toby

    I use Nord myself, but never saw these files REVIEWSTER is talking about, so for a minute got a little bit scared. False alarm, I just checked them and saw that they only log info about your OpenVPN process connection, so I think it’s nothing wrong in here. If you’d ever need help from customer support, you could send this info to help troubleshoot your problems. Btw, if in some parallel universe restricted country’s government would catch you, it would be already enough that you have the VPN app in your computer, not having connection log file would not make a difference.

  • Reviewster

    Why does the Nord app generate and store on the computer files with full detailed log of all user activity with the the App including time date and server etcetera?

    You can also get these logs at anytime in the app.

    It is not that big a deal for me but I don’t see how it is of any use to have it and for some users in some countries this could be a massive security compromise if their computer is accessed. Can Torrentfreak please look at this and possibly reconsider its review of this product?

  • Sarah

    I just recently bought NordVPN on the $99 for 3 years deal. Working out at $2.75p/m ($33p/year) for Nord’s features and security is a no brainer.

    The speed of Nord’s servers is absolutely amazing. I had read a lot of reviews saying you lose too much which was a worry at first but on a 100Mbps connection I regularly get 70-80Mbps when using Nord.

    The only problem with speed which I won’t deduct any stars for as it’s a tiny problem is that the Taiwan-Hong Kong Double VPN hop is a bit slow but as there are plenty of other options this is a non-problem.

    Nord’s support is amazing. I had a problem setting up the VPN on a netbook I use for travel. The “Microsoft Store” did not have the Nord VPN app nor Open VPN. I had to set the connection up on the Microsoft built-in VPN client.
    It set up fine but kept bypassing the VPN and giving away my real IP addrress. After a short chat with Nord support this was sorted.

    The features with Nord are second to none. There are thousands of servers in I think 62 different countries at the minute.

    Cybersec is a security feature through the VPN client that blocks malicious sites, malware and even ads. There is TOR over VPN, Double VPN and obfuscated servers which is great when you’re travelling as there are many governments that censor the internet and block VPN’s. The obfuscated servers get around these blocks.

    Overall Nord is absolutely amazing and I can’t really fault it.

    Recommended 100%.

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