NordVPN Reviews

NordVPN is a Panama-based VPN service owned and operated by Tefincom S.A. According to NordVPN’s official website, the service is over ten years old, and offers “military-grade protection online.”

Servers and locations

NordVPN has its servers located in nearly 50 countries (49 is what the website currently says) around the world. Some of these locations include Austria, France, the United States, the United Kingdom, Spain, the Netherlands, Italy, South Africa, Romania, Brazil, Poland, Australia, Sweden, Hong Kong, Switzerland, Russia, Lithuania, Canada, Singapore, and Germany.

nordvpn-servers-new

The total count of servers stands at 559. “We cover every continent except Antarctica,” the official website says. For the complete list as well as more information on NordVPN’s servers, head here.

Supported VPN protocols

NordVPN supports a total of five protocols, including PPTP, L2TP/IPsec, OpenVPN, SSTP, and IKEv2/IPsec. It’s worth mentioning that support for IKEv2/IPsec started rolling out recently (in late June). It’s currently only available by default on the latest iOS app. “Coming soon to other apps. Set-up instructions and tutorials for other devices are coming soon,” the company says on its website.

For more details on IKEv2/IPsec, head here, and to learn more about all the supported protocols, head here.

Platform Support

NordVPN offers support for all popular operating systems including Windows, Mac OS X, iOS, Android, and Linux, as well as offers Web proxy extension for Google Chrome.

nordvpn-supported-platforms

The service also supports several other platforms like Raspberry Pi, D-WRT, Tomato, Synology, AsusWRT, and Asustor (for complete list, head here).

While dedicated client apps are only available for Windows, Mac OS X, iOS, Android, detailed tutorials are available for all the supported platforms. The NordVPN’s website also contains a special tutorial for VPN access in China via Obfsproxy.

Pricing

NordVPN offers three subscription packages, namely Simple, Standard, and Best offer. While the first one is a monthly plan that costs $11,95, the latter two are half-yearly and annual packages that set you back $7 and $5.75 each month, respectively.

nordvpn-pricing

If you’re lucky, you’ll also get some special deals. For example, I was offered a deal where-in I was supposed to pay for 6 months and get 6 months subscription free. With the deal, the subscription costs $4 a month, which translates into a total of $48 for the year.

nordvpn-spcl-offer

NordVPN offers a free 3-day trial but for that you’ve have send an email to the company’s support department asking for the trial. The service also offers a 30-day money back guarantee policy, but only “for accounts in good standing.” What’s worth mentioning here is that those who pay using Bitcoin or who’ve purchased the service through the iTunes/App or Google Play stores are not eligible for refunds.

As for supported payment modes, the official website lists multiple options, including PayPal, BitCoin, Braintree (credit card), and Paymentwall.

Limit on simultaneous connections

NordVPN allows you to simultaneously access your VPN account through a maximum of 6 devices. However, there’s a catch: “If you connect devices to the same server, you must choose different protocols for the VPN connections (TCP and UDP are different protocols hence you can connect one device to TCP other to UDP),” the official website says.

Privacy

We reached out to the team behind NordVPN with a list of questions about their service. Here are their answers (in italics) to some of our privacy-related queries:

Q. Do you keep ANY logs which would allow you to match an IP-address and a time-stamp to a user of your service? If so, what information and for how long?

A. NordVPN is continuously committed to our zero log policy, which means we do not log any of our users’ activity, nor the IP addresses or timestamps.

According to the service’s website, only the username, user email, and payment information are recorded.

Q. Is BitTorrent and other file-sharing traffic allowed on all servers? If not, why?

A. We do not restrict file-sharing on the majority of our servers. Some servers are optimized for file-sharing practice, while others are optimized for other VPN uses (i.e. streaming).

As for P2P, the official NordVPN website says, “Yes, we allow P2P traffic on certain servers. The server list that allows it: Romania, Russia, Sweden, Latvia, Luxembourg, Netherlands, Canada.”

Q. Which payment systems do you use and how are these linked to individual user accounts?

A. We accept payments via Bitcoin, Credit Card and PayPal. Bitcoin is the best payment option to maintain your anonymity, as it has only the paid amount linked to the client. Users who purchase services via PayPal or credit card are linked with the usual information the seller can see about the buyer. Please note, that users’ account is only linked with the payment but not the online activity.

Q. What is the most secure VPN connection and encryption algorithm you would recommend to your users? Do you provide DNS leak protection and tools such as “kill switches” if a connection drops?

A. We take pride in our top notch anonymity solutions, which we would like to recommend to everyone seeking real privacy. One of them is Double VPN, where the traffic is routed through at least two hoops before it reaches the Internet. The connection is encrypted within two layers of cipher AES-256-CBC encryption. Another security solution – Tor over VPN. Firstly, the traffic is encrypted within NordVPN layer and later sent to the Tor network and exits to the Internet through one of the Tor exit relays. Both of these security solutions provide a great encryption and anonymity combination. The benefit of using these solutions is that the chances of being tracked are eliminated. In addition, you are able to access .onion websites when connected to Tor over VPN. Furthermore, our regular servers have a strong encryption which is 2048bit SSL for OpenVPN protocol, AES-256bit for L2TP.
In addition to that, we have advanced security solutions, such as the “kill switch” and DNS leak protection which provide the maximum possible security level for our customers.

Some other information about NordVPN that’s worth mentioning:

  • It offers both shared (static/dynamic) and dedicated IPs.
  • It also offers Tor over VPN. Read more about it here.
  • The port-forwarding technique is currently in the works, and it is expected to go live in second quarter of 2016.
  • The company is also planning to add the support of IPv6 this year.

Here’s a quick list of features the VPN service offers:

nordvpn-quick-features-list

User Reviews

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  • Xavier

    Very cheap with the 1y purchase, easy to setup and no speed-down seen.
    6 devices is perfect, just waiting for the port forwarding feature.

  • Briana douglas

    Horrible! I thought the amount I would be charged was the month and not the full year. Can’t find a phone number to call so do live chat which is a week after I sent an email and am told I can’t have a refund because I paid through Google play. The app is not compatible with my phone and the payment came from my bank account. I’ve sent another email with no reply. Horrible customer service and I am pursuing charges!

  • Andreas

    The annual price is very cheap for the features and platform support you get. Their OpenVPN support is working very well on Linux and their documentation for getting it up and running is easy enough to follow.

  • Kakaroto

    Great! Love NordVPN for a year now!

  • Ed Baker

    Poor support, sent an email 3 days ago, no contact details. Terrible connection speed from the UK using modem VPN.

    AVOID AVOID AVOID

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