Private Internet Access VPN Reviews

Private Internet Access is one of the most popular VPN services around. But does it live up to the expectations? We take a close look at some of the crucial aspects when it comes to anonymity and invite users to add their personal reviews.

Private Internet Access is a VPN that suits the needs of most users, from tech illiterates to those who prefer to tweak the most detailed network settings.

But is it really anonymous? We decided to ask the provider a few privacy oriented questions. test

1. Do you keep ANY logs which would allow you to match an IP-address and a time stamp to a user of your service? If so, exactly what information do you hold and for how long?

PIA: We do not log, period. This includes, but is not limited to, any traffic data, DNS data or meta (session) data. Privacy IS our policy.

2. What is the most secure VPN connection and encryption algorithm you would recommend to your users? Do you provide tools such as “kill switches” if a connection drops and DNS leak protection?

PIA: The most secure VPN connection and encryption algorithm that we would recommend to our users would be our suite of AES-256, RSA 4096 and SHA1 or 256. However, AES-128 should still be considered quite safe. For users of Private Internet Access specifically, we offer addon tools to help ensure our beloved clients’ privacies including:

– Kill Switch : Ensures that traffic is only routed through the VPN such that if the VPN connection is unexpectedly terminated, the traffic would simply not be routed.
– IPv6 Leak Protection : Protects clients from websites which may include IPv6 embeds which could leak IPv6 IP information.
– DNS Leak Protection : This is built in and ensures that DNS requests are made through the VPN on a safe, private no-log DNS daemon.
– Shared IP System : We mix clients’ traffic with many clients’ traffic through the use of an anonymous shared-IP system ensuring that our users blend in with the crowd.

3. Which payment systems do you use and how are these linked to individual user accounts?

PIA: We utilize a variety of payment systems including, but not limited to, PayPal, Stripe, Amazon, Google, Bitcoin, Stellar, CashU, Ripple, Most Major Store Bought Gift card, PIA Gift cards (available in retail stores for “cash”), and more. We utilize a hashing

4. Is BitTorrent and other file-sharing traffic allowed?

PIA We do not attempt to filter, monitor, censor or interfere in our users’ activity in any way, shape or form. BitTorrent is, by definition, allowed.

More questions and answers regarding Private Internet Access’ anonymity policies are available in out yearly VPN review.

Are you a PIA customer, or have you used PIA in the past, then we would love to hear from you. Please leave a review below!

User Reviews

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  • Stan B.

    As other PIA customers have said here PIA’s tech support is worthless. They say they have a technical support department. I don’t believe it. I have yet to have an actual real life person respond to any of my support tickets. Only bots with useless scripted messages. I was already going to cancel my subscription and just ride it out until it expired but then I decided to just stop using it immediately and go with a safe trustworthy VPN. Why? Lots of reasons. But the biggest one for me is because PIA hired Mark Karpeles as their CTO. Same criminal who ran Mt. Gox. That was the biggest Bitcoin exchange, and in 2015 they experienced the biggest fraud in Bitcoin history. $480 million customer Bitcoins suddenly vanished. Oh, but somehow $2.3million also appeared in Karpeles’ personal Bitcoin wallet at the same time. Karpeles has been under arrest and is awaiting trial in Japan for fraud and embezzlement. And this is the guy PIA appoints to oversee PIA’s security! Utterly insane!

  • Tomas

    Legendarily piss poor customer service and the most technically incompetent and ignorant tech support drones of any VPN I’ve ever dealt with (and I’ve subscribed to quite a few over the years). Their apps are perpetually full of bugs because their coders are morons. If I could give them zero stars I would.

  • M Bettius

    The customer support is worthless. They have no telephone support. I have tried to merely change my email provider. There online support is technically so complex I can’t understand it. Unless you are very computer literate this is not the place for you.

  • Samuel Adams

    When I first signed up several years ago PIA was adequate. Certainly couldn’t argue with the price. One of the cheaper ones. That’s why they’re often referred to as “The Walmart of VPNs.” But I wouldn’t even give them that much credit (at least Walmart has decent customer service). A couple years ago the wheels fell off the PIA wagon and it’s been horrible since then. Absolutely atrocious customer service, and some of the most ignorant tech support people I’ve ever dealt with. Their apps are buggy and unstable. DNS leak protection and kill switch are unreliable. And god help you if you ever so much as criticize them in any way. They’re a very hostile bunch and have no hesitation about turning verbally abusive toward customers. Most arrogant company I’ve ever dealt with.

  • Scottie

    PIA gets good reviews from newbs and neophytes, and for them getting the cheapest price may be all they care about. Experienced VPN users know to steer clear of PIA. Of all the VPNs I’ve subscribed to in the past decade PIA is one of the worst. Slow and often non-existent customer service, technically incompetent tech support, buggy software, and more marketing BS than any company I’ve ever seen. PIA’s customer service went to hell in a handbasket in 2015 and has never recovered. The more customers they take on the worse they get. Just refer to the hundreds and hundreds of customer complaints posted every month on PIA’s own forums and their subreddit for proof. PIA has often been referred to by PIA customers (and former customers like me) as “The Walmart of VPNs.” Although I think that’s still giving them too much credit (at least Walmart has decent customer service). Yes, they’re one of the cheaper VPNs, but in my view they’re not even worth the low price. For all the headaches they’re likely to cause you they’re just not worth it. Better to spend a little more and go with a VPN that’s actually good.

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