TorGuard Reviews

Launched in 2012, TorGuard is a Nevis, West Indies-based company that offers VPN services. The company’s website explicitly states that the TorGuard service has nothing to do with the Tor project, as the name might suggest (although it does say that it supports the project through donations). Rather, its target audience is Torrent seeders and leechers.

Servers and locations

TorGuard claims that it has over 1250 servers in more than 42 countries around the world with multiple endpoints in each location.

torguard-locations

Some of these countries include the United States, Australia, Canada, France, England, India, and New Zealand. For the complete list, head to the FAQ section.

Supported VPN protocols

The TorGuard VPN service supports OpenVPN, L2TP as well as PPTP protocols. In addition, it also offers socks5 torrent proxy services. “Our OpenVPN service offers both UDP/TCP connection options on a variety of ports and is configured to work in countries like China, Iran, Syria, or UAE where VPN protocols and ports are heavily filtered by ISP’s at government request,” the company says on its website.

As for the VPN encryption options, TorGuard offers the following four:

  • AES-128 — Advanced Encryption Standard (128bit) CBC mode
  • AES-256 — Advanced Encryption Standard (256bit) CBC mode
  • Blowfish — Blowfish (128bit) CBC mode
  • None — No encryption

The TorGuard VPN service defaults to AES-256, although the company does say that “it may cause a slight speed loss for some users.” For those choosing ‘None,’ it’s worth mentioning that your login details will still be encrypted and your IP address will also be hidden.

Platform support

TorGuard is compatible with almost all major OS platforms, including Windows, Mac, Linux, Android, and iOS, with detailed ‘Getting started’ guides available for each. Official support is also available for VPN routers like DDWRT, Tomato and pfsense firewalls.

torguard-platforms

A quick looks at the service’s downloads page reveals that the company also offers proxy extensions for Web browsers like Firefox and Chrome, as well as Router Setup Tool for Windows, Mac, and Debian Linux.

Pricing and payment methods

TorGuard offers multiple services, including Anonymous Proxy, Anonymous VPN, and Anonymous Email, costing $5.95, $9.99, and $6.95 a month, respectively.

torguard-pricing

As you can see in the image above, there’s also an Anonymous Bundle that costs $11.54/month. This bundle consists of the Anonymous Proxy and Anonymous VPN packages. It’s worth knowing that a free Viscosity licence is included with all VPN plans.

The Anonymous VPN also includes a Stealth VPN service that the company says is “guaranteed to bypass Deep Packet Inspection (DPI) firewalls and provide ‘invisible’ VPN access anywhere in the world.”

Like many other VPN services in the market, TorGuard also does not offer any free trials. However, you do have an option to cancel your account within 7 days without penalty – so that’s basically a 7-day money back guarantee.

As for the supported payment modes, TorGuard’s website says it accepts Visa, Amex, Mastercard, Discover, PayPal , Google Checkout, as well as Bitcoins. In addition, the company also accepts anonymous payments through its pre-paid PIN system. “These pre-paid service PIN numbers can be purchased from one of our participating online resellers and redeemed during checkout on our website,” the company says.

Limit on simultaneous connections

TorGuard allows 5 simultaneous connections per account, meaning – for example – you can use the VPN service on your desktop, laptop, tablet, smartphone, and one more device in parallel. If that’s not enough, you can add more connections/devices for $1 each (per month) from within your account.

Privacy

We reached out to the team behind TorGuard with a list of questions about their service. Here are their answers to some of our privacy-related queries:

Q. Do you keep ANY logs which would allow you to match an IP-address and a time-stamp to a user of your service? If so, what information and for how long?

A. No logs or time stamps are kept whatsoever. TorGuard does not store any traffic logs or user session data on our network. In addition to a strict no logging policy we run a shared IP configuration across all servers. Because there are no logs kept with multiple users sharing a single IP address, it is not possible to match a user with an IP and time stamp.

Q. Is BitTorrent and other file-sharing traffic allowed on all servers? If not, why?

A. Yes, BitTorrent and all P2P traffic is allowed. By default we do not block or limit any types of traffic across our network.

Q. Which payment systems do you use and how are these linked to individual user accounts?

A. We currently accept over 200 different payment options through all forms of credit card, PayPal, Bitcoin, altcoins (e.g. dogecoin, litecoin + more), Alipay, UnionPay, CashU, 100+ Gift Cards, and many other methods. No usage can be linked back to a billing account due to the fact that we maintain zero logs across our network.

Q. What is the most secure VPN connection and encryption algorithm you would recommend to your users? Do you provide DNS leak protection and tools such as “kill switches” if a connection drops?

A. For best security we advise clients to use OpenVPN connections only and for encryption select AES256 with 2048bit RSA. AES128 is also considered very safe and is a great option if download speed is a priority. Yes, TorGuard provides a full range of security features including a connection kill switch, application kill switch, DNS leak protection, IPv6 leak protection, WebRTC leak protection, and Stealth VPN services. All encryption and security features are available to clients at no additional charge

For more details, here are a couple of really useful resources on TorGuard’s website .

User Reviews

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  • Tomo

    What do they mean “…no logs…”?
    They keep more than one log: https://torguard.net/privacy.php. This one is enough:
    “… we collect […] Apache Webserver (see apache.org) log…”
    Tomo

  • HAHAYEAHRIGHT

    I’ve been a Torguard customer for like 6 years and I’ve never left. Services have always been pretty solid and their offerings are much more robust these days. I had a couple of questions at like 2am the other night, clicked on the chat with an agent, and within seconds had someone answering my questions.

    We have to assume Torguard keeps its promise of no logging but so far I’ve had no issues :D

  • Mr Trent

    I have been using TorGuard for about 3 years and I feel very comfortable and convenient as a price and a security (No Logs). The servers are not super fast, but with a gigabit connection i can do enough. For me it ‘s a good balance between quality and the price. As for the support I did not have problems, I found them very quick and decisive when I needed assistance.
    It is a good choice.

  • Johanna Ruth

    I’ve been trying to get TorGuard up and working for over a week. The tech support (via email) has not been helpful. They ask questions that I answered in previous emails (in the same ticket). I signed up for the email, but could not figure out how to set it up so it worked and tech support gave up when they couldn’t use a remote look at my computer. In trying to get the VPN working, several techs told me that VPN cannot work over a hotspot. That’s the way I now get my internet. I have just asked to terminate the service and get a refund. Let’s hope they can do that.

  • Dan

    It didn’t work for MLB.TV.

    Their customer retention department is like a used car salesman, very hard to get your refund within the 7 days. Not good customer support, very salesy.

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