Comcast Hacked in BitTorrent Throttling Payback?

Written by enigmax on May 29, 2008 

It has become apparent during the last few hours that Comcast, everyone’s favorite ISP (especially in the BitTorrent world) has been hacked. The message on the homepage read: “KRYOGENIKS EBK and DEFIANT RoXed COMCAST.”

When you’re as large as Comcast, you can’t please all of the people, all of the time. Although it has done so in other ways too, Comcast managed to annoy a large portion of its customer base with its throttling activities, not to mention its misleading statements and ’smokescreen’ attitude when it was discovered to be squirming away from the truth. Maybe it’s this that motivated a group of individuals to make the next move?

This morning many people will be celebrating as reports circulate that in the last few hours Comcast has been the subject of a hacking which defaced its homepage (mirror here).

Comcast Hacked

The hackers appear to have changed the Comcast DNS/WHOIS records which were pointing at a non-Comcast address. Although back to normal now, for a while the records displayed this data:

Administrative Contact:
Domain Registrations, Comcast kryogenicsdefiant@gmail.com
Defiant still raping 2k8 ebk
69 dick tard lane
dildo room
PHILADELPHIA, PA 19103
US
4206661870 fax: 6664200187

Technical Contact:
Comcast Corporation kryogenicsdefiant@gmail.com
1500 Market Street
Philadelphia, PA 19102
US
215-320-8774 fax: 215-564-0132

Record expires on 24-Sep-2008.
Record created on 25-Sep-1997.
Database last updated on 28-May-2008 23:48:08 EDT.

Domain servers in listed order:

NS21.WORLDNIC.COM 205.178.190.11
NS22.WORLDNIC.COM 205.178.144.11

A Comcast employee said: “The servers are fine and are reachable if the DNS server you are using is pointing to the correct place. As far as we can tell, the hack was a one shot deal, not an ongoing event.”

There are reports that concerned users telephoning to inform Comcast were summarily disconnected, with a level of panic centered round the security of the Comcast email system with reports that the hackers were picking off Comcast user’s usernames and passwords. As yet, this is unconfirmed.

Others claim they were treated politely by Comcast and told to use a temporary site in the meantime, located at http://beta.comcast.net/a/. The Comcast forums also went down and then started diverting to http://www6.comcast.net/a/.

There are rumors circulating that the group responsible for the hack previously targeted Justin Timberlake and Hilary Duff.

More on this story as we get it.

Previously: MPAA Threatens World’s Premier Usenet Indexer

Next: Revision3 Sends FBI after MediaDefender

146 Responses

1 May 29, 2008 at 09:41 by atrox

ouch :O

2 May 29, 2008 at 09:58 by Anonymous

Owned.

3 May 29, 2008 at 10:00 by k

that’s what you GET FOR MESSING WITH THE BIG DOGS

4 May 29, 2008 at 10:01 by netuser123

Hehe…. getting the bitter taste of their own medicine….

5 May 29, 2008 at 10:02 by twinkle toes

WOOF WOOF WOOF WOOF

YOU DON’T MESS WITH THE DOG POUND

6 May 29, 2008 at 10:05 by d4rkpri35t

Pwn’t

7 May 29, 2008 at 10:10 by Anonymous

Hahaha. That is all.

8 May 29, 2008 at 10:11 by Mr. Roboto

Good Fuck Comcast. It sucks here in Chicago land, you have two choices. Comcast with a fast line that’s almost always up or a much slower AT&T DSL line for practically the same price. I absolutely despise AT&T who treat their customers like total shit (yes even more so that Comcast).

In the late eighties when AT&T was a monopoly they were the biggest cocks. Regularly cursing and or hanging up on customers who called for tech support. Because where were you going to turn if you didn’t like the service? It happened to me a few times and I have vowed never to buy anything even remotely related to those cunts. AT&T BURN IN HELL!

9 May 29, 2008 at 10:39 by OTiS

Hackers really need to get off mamas tit and get a job.

10 May 29, 2008 at 10:51 by Tom

That’s not DNS, that’s WHOIS records.

11 May 29, 2008 at 11:11 by Howard

How’d they mess up the whois record ?

12 May 29, 2008 at 11:16 by Ninja

I hate Comcast like the next person but that is immature, really. They should be brought down by all the regulations and deals they are breaking, not by dumb vandalism.

13 May 29, 2008 at 11:17 by enigma

oh noes, poor poor Comcast *cough* dick *cough*.
hahaha, Kryogeniks i fucking love you, made me giggle.

14 May 29, 2008 at 11:18 by Erol

Maybe comcast will get the point. Maybe they won’t. Either way, that was fun!

15 May 29, 2008 at 11:20 by ...

#10

The WHOIS data is taken from the DNS registration retard…

16 May 29, 2008 at 11:41 by P!nk Pr!nce

Unlucky Fukkkas!

17 May 29, 2008 at 12:21 by HakR 8472

BBWaaaaahahaha! I warned them. I pleaded with comcast to please stop throttling, but nooooo. What goes around comes around Comsuck.

And that’s just the beginning folks. Us hack’s are like a box of chocolates. You never know what your going to get. Until next time.

18 May 29, 2008 at 12:42 by serrebi

Why didn’t they do something useful or at least productive instead of acting like retards?

19 May 29, 2008 at 12:57 by Spottie

What a joke, but no surprise. When you shamelessly defraud your customers the way COMCAST has, the Robin Hoods come out. If the FCC was doing its job, this sort of vigilantism wouldn’t happen.

20 May 29, 2008 at 13:12 by Ted Turner

how do u hack a site? Never worked for me

21 May 29, 2008 at 13:21 by Dan

OK, so the hack achieved nothing. Better use of time would have been to hack the infrastructure so that bittorrent is not throttled.. maybe throttling everyone else instead! Probably not possible I know but this is just a bit pointless.. false victory.

22 May 29, 2008 at 13:34 by Ben

Yes totally pointless and immature. But it’s funny and the hackers obviously had a laugh and made their point. I don’t feel sorry for Comcast.

23 May 29, 2008 at 13:48 by Anonymous

hacker = good guy
cracker = bad guy

As hilarious as I find this, its still really stupid. It certainly isnt going to do any good

24 May 29, 2008 at 13:54 by Comcast SUCKS

Serves ‘em right.

25 May 29, 2008 at 13:57 by zan

as small as this was, it still makes a point..

It could end with just that or it may be the start of something bigger… who knows.

but i would love to see it happen again.

26 May 29, 2008 at 14:00 by Annoyed by retards...

You people claiming this is some victory are absolutely hilarious. You think this is going to change anything at Comcast? Nope, it’s business as usual, their customer’s are only having a problem getting to their e-mail. They’re having no connection issues, and everything other than the Comcast.net site is working 100%. All they’ve done is cause the support people to have a huge spike in call volume. These are the people you call when you’re having a problem with your service and get it up and running again. Anyone having a problem with Comcast, has a problem with the upper management, those that make the decisions. Guess what? Their day is going to be the same as it always is. Those talking about “Comcast got their’s” and stuff like that are showing their ignorance of how a company that large operates. Good plan douchebags, drive up the call volume for the people at Comcast that are actually trying to help you, not screw you out of yet another dollar.

27 May 29, 2008 at 14:29 by Name

I don’t see any correlation to their throttling activites. Why is this even a news? Pure Schadenfreude?

28 May 29, 2008 at 14:38 by Funny stuff

Fact is, Comcast wasn’t even hacked. They changed a third party’s DNS server to point to a nonComcast IP address, that’s all. If they were actually able to hack Comcast’s website, that would be an accomplishment forcing their internet support team to restore the site from a backup. lol, and people claim this as a victory against Comcast.

29 May 29, 2008 at 14:43 by mr-sk

nice defacement fagz

30 May 29, 2008 at 14:49 by As....

Appears to me that there are a lot of nieve people on this board.

If the DNS records were changed then it wasn’t necessarily comcast whom were hacked, it would have been either the central DNS database or the registrar of the domain.

Regardless, hacking isn’t going to be a solution to your bittorrent throttling, whilst changing your customer is.

31 May 29, 2008 at 15:07 by Anonymous

What’s the point?

32 May 29, 2008 at 15:54 by Anonymous

They didn’t hack anything. They simply rerouted the DNS servers at Network Solutions to point somewhere other then Comcast.net

Kiddie play is the term you should all be looking for.

There was no really damage done and all the problems they are having this morning have nothing to do with the hacker. Once Comcast started having DNS servers flushed to clear out cache they needed to get the settings right on the correct servers for Comcast.net.

No victory here. This lame ass did nothing more then spray paint the sign out front of Comcast.

Get a Job loser.

33 May 29, 2008 at 16:00 by Metoooooo

I dont understand why some of the posts here are saying that Kryogenics’ hack was pointless and served no purpose. What would everyone have preferred? A complete shutdown of the system? No, I think he made his point to the corperation that needed to be slapped in the face without causing any disruption to the “people”. After all, he or she or they (Kryo) is one of the people that uses the internet. Kudos to Kryo. Well thought out, and executed. And little to no harm done to the general consumer.

34 May 29, 2008 at 16:49 by Crynsos

Heh, hacking the Whois records, nice vandalism try… but sadly this isn’t really going to change anything…

At least a nice DDoS attack couldn’t have hurt to teach them something…

35 May 29, 2008 at 17:07 by tom dick harry

when the hackers get caught, they want throttling.

36 May 29, 2008 at 17:30 by Charlie Douglas at Comcast

Charlie from Comcast here — last night users attempting to access Comcast.net were temporarily redirected to another site by an unauthorized person. While that issue has been resolved and customers have continued to have access to the Internet and email through services like Outlook, some customers are currently not able to access Comcast.net or Webmail. We apologize for the inconvenience to our customers, and network engineers are working to resolve the issue.

We believe that our registration information at the vendor that registers the Comcast.net domain address was altered, which redirected the site, and is the root cause of today’s continued issues as well. We have alerted law enforcement authorities and are working in conjunction with them.

37 May 29, 2008 at 17:48 by Rycon

meh the execution of the hack is immature, coulda done alot more with that to drive the point home.. never works out that way though

funny all the same.

38 May 29, 2008 at 18:02 by Anonymous

I love how some people get off on pretending to be other people. I’m pretty sure if an offical of Comcast wanted to make a comment about this article and pass on information he would have written to TF and the article would then be updated. Morons.

39 May 29, 2008 at 18:19 by TyingLOL_CausesCancer

This is not how we should be doing this… It’ll bite dlers in the ass in the end though, especially if people that expose themselves for nothing at all by hacking. Screw around with Comcast but leave the consumers alone. It’s counterproductive. Shouldn’t target consumers (somehow I doubt it though, Comcast scare tactics most likely).

40 May 29, 2008 at 18:21 by Bret

And now everyone is probably trying to change their email password — Doh, can’t reach the account management options because the site is “temporarily missing.” Yikes!

41 May 29, 2008 at 18:22 by TyingLOL_CausesCancer

Or not. Still it was unnecessary exposure and ineffective.

42 May 29, 2008 at 18:35 by LogicalThinker

I would like to know how the hell you got the idea this was to do with bittorrent? Yes, comcast was hacked, most likely unrelated to bittorrent.. ISPs can be hated for other reasons.

So, next time you make a post like this, be proffesional, don’t relate to something off topic. If you can’t be proffesional, don’t post. Go back to JoeLamersBlog.com :)

Cheers,
LogicalThinker

43 May 29, 2008 at 18:42 by NOP

Indirectly knowing the idiots involved in the hack, I can assure you that it was just them waving their dicks around. They had no intentions of it being retaliation for Comcast throttling it’s customers.

44 May 29, 2008 at 19:06 by nurgle

heh, take what you give Comcunts!

45 May 29, 2008 at 19:27 by Anonymous

maybe not, but they still got pwned! it made me laugh :)

46 May 29, 2008 at 19:36 by mrogi

If the Office of Homeland Security categorizes these kind of hacker attacks as acts of domestic terrorism, those hacker assholes are in for a rude awakening.

47 May 29, 2008 at 19:48 by Anonymous

RE: 40 May 29, 2008 at 18:02 by Anonymous

I love how some people get off on pretending to be other people. I’m pretty sure if an offical of Comcast wanted to make a comment about this article and pass on information he would have written to TF and the article would then be updated. Morons.

To tell the truth you’re the moron. Charlie Douglas is a member of the Comcast National Support Desk.

Do you think for a second that Comcast doesn’t follow DSL reports, TF and other online forums such as this?

Comcast is speaking directly to you.

48 May 29, 2008 at 19:49 by seven

“There are rumors circulating that the group responsible for the hack previously targeted Justin Timberlake and Hilary Duff.”

this ruined the article imo.

49 May 29, 2008 at 19:51 by John Thomas

I don’t blame them. It would tick me off too. Last time I checked, Unlimited meant UNLIMITED, not what they think is fair then they cut you off.

JT
http://www.Ultimate-Anonymity.com

50 May 29, 2008 at 19:52 by Dave

Don’t you wish just for once when a high profile site gets hacked, a pleasant if not defiant message were delivered in plain english. I dunno, something like “This site has been hacked! Here are the reasons! Read more (at some link)”.

You know? You’re already at the keyboard, you’ve got the connection by whatever nefarious means, so, like, take your time. Leave a thoughtful, meaningful communication. I’m just sayin.

-D

51 May 29, 2008 at 19:54 by that guy

to bad they didnt take down sandvine…

52 May 29, 2008 at 19:59 by lolllll

completely agree with #50.

Reporting on this is appreciated (even if it turns out not to be linked to bittorrent) but adding stuff liek that is just silly.

53 May 29, 2008 at 20:08 by JOe

…and thats what you get when you fuck with the internet.

54 May 29, 2008 at 20:09 by sbga

i agree, isn’t 133t hax0r sp33k a ignorant thing of the past? I thought only noobs used that nowadays

55 May 29, 2008 at 20:12 by Peter

We live in Atlanta, but AT&T’s customer service is one of the best I’ve come across. Now sure if it’s because they still use the old BellSouth’s customer service, but they are pretty good.

56 May 29, 2008 at 20:24 by cowholio4

Comcast’s website sucks anyways. In Firefox their password field is plain text. So dumb.

57 May 29, 2008 at 20:54 by Arg

Fuck’em good!

58 May 29, 2008 at 21:06 by UdOnTkNoWmE

I think this is a great start, I only wish that more important institutions like our government had some sort of consequence for all of it’s corruption. Ah well it’s a start

59 May 29, 2008 at 21:28 by John

“What a joke, but no surprise. When you shamelessly defraud your customers the way COMCAST has, the Robin Hoods come out. If the FCC was doing its job, this sort of vigilantism wouldn’t happen.”

Why should the FCC get involved? It’s their wired network, not the FCC’s. If the FCC got involved, it would be a lot worse, believe me, nothing ever good came from the FCC. Rather, people should get involved and start hitting comcast where it hurts, your wallet.

60 May 29, 2008 at 21:29 by Ben McDougal

It wasn’t hacked, it was bandwidth adjusted…

61 May 29, 2008 at 21:33 by Comcastic Felon

Glad to see Comcast is finally getting some headaches even if small and annoying.

I hope whoever has done it will do something bigger next time, I have to appear in court on Monday for “untraceable cable modems” 1 Felony for Telecommunications violation, and 6 months probation.

62 May 29, 2008 at 21:33 by rasha

5 May 29, 2008 at 10:02 by twinkle toes

WOOF WOOF WOOF WOOF

YOU DON’T MESS WITH THE DOG POUND

woof?

63 May 29, 2008 at 21:37 by Anonyourmouse

This was a really lame “hack’. It proved nothing, and it was really not even Comcast that was “hacked”. It was merely a domain registration record that was altered to change the DNS pointer, not like it harmed their infrastructure.

64 May 29, 2008 at 21:39 by Mike

fucking awesome. I hate you comcast. you get what you deserve.

65 May 29, 2008 at 21:45 by robert

I am so happy to see this happen to such a worthy company, I have comcast because it is the only game in my area and they know it and they give it to you. The service is slow and support has been crappy at best. Once Qwest completes their upgrade in my area I am GONE!

66 May 29, 2008 at 21:50 by k

made call centers a lot of money

67 May 29, 2008 at 22:00 by John S

Pretty much goes to show how juvenile
and immature the Bit torrent user’s are. They care nothing about others internet experience. Only that they have unlimited bandwidth to download their illegal files because they don’t have a job that allows them to purchase through legitimate channels.
We all pay the same amount. Why should the bit torrent people feel they should be allowed to dramatically affect bandwidth??

68 May 29, 2008 at 22:08 by Anonymous

Immature? How so?
Please, when you accuse someone of some random wrong, be no hypocrite.

I fully support this group. Kudos to you all, and may the net be free forever! Hear hear!

69 May 29, 2008 at 22:09 by Anonymous

Probably worked for the registrar…

70 May 29, 2008 at 22:14 by DanLar

Shit happens when you fuck with intelligent people!

71 May 29, 2008 at 22:19 by amir

don fuk wit us

72 May 29, 2008 at 22:25 by Anonymous

fuck yes!

73 May 29, 2008 at 22:29 by Ivan_PSP

I hope they hack Comcast more times. If i was the hacker i will really make a mess for them…

74 May 29, 2008 at 23:00 by RIGHTON!!

GOOD JOB TO THE HACKERS YOU GUYS ARE GREAT!

75 May 29, 2008 at 23:36 by Mark

That’s hilarious. Nice job.

76 May 29, 2008 at 23:39 by FirestarterPDX

Last night I spent 20 minutes calmly telling a Comcast tech support “guru” that his claim of “Site Maintenance” was a bunch of hooey. Firefox took me to Comcast.net but redirected to a Network Solutions “This page is under construction” page, Explorer took me to Comcast.net but the Network Solutions stuff was displayed in the advertisement box on the right and Mobile Windows Explorer on my Mogul took me to the page showing the hack.
Mr. Tech Support Guru kindly informed me that no matter what browser I was using, I was seeing the same message.
Finally I gave up and let him get to the 8000 other customers on hold inquiring about the hack, and while my email is working fine in Outlook and through the web browser. It is no longer POP’ing to my phone.
I wouldn’t even be annoyed if they had just admitted to the hack when I called rather than blowing smoke up my ample behind. I am rather looking forward to calling them back about this when I get off work.

77 May 29, 2008 at 23:44 by cryo

@56- yeah, but I suppose it’s supposed to humiliate the target by making them feel that they’re being taken down by immature 12 year olds.

78 May 30, 2008 at 00:02 by Muzy

I had a dream about this long time ago, anyone how get into a war with p2p community should get hacked up the ass.

79 May 30, 2008 at 00:30 by aim chat2

bye defiant we’ll miss you dont mouth off to the nice swat when they bust down your door plox thx for all the lols over the time

80 May 30, 2008 at 00:32 by painful-back.com

Unfortunately the hack also took down the comcast email system, by all means piss off con-cast but the email system - GRRRR, not sure if that was intentional though.

http://www.painful-back.com/

81 May 30, 2008 at 00:45 by Monsterbox

He didn’t do it. It was a she that did this. No shit. the hacker was a fucking chick. And she rocks.

82 May 30, 2008 at 00:51 by A supporter of the little guys taking on the big guys

I hope they only targeted comcast and not their users who are innocent comcast is the devil and if they hack comcast Agine I’d cheer agine time that internet Companies realize we wont be bullied wish I could do something but since I can’t ill cheer anyone on who can.
Remember remember the 5th of November

Something big business should and need to be reminded of.

83 May 30, 2008 at 01:26 by Jake

BBWaaaaahahaha! I warned them. I pleaded with comcast to please stop throttling, but nooooo. What goes around comes around Comsuck.

And that’s just the beginning folks. Us hack’s are like a box of chocolates. You never know what your going to get. Until next time.

^ hakr, I know DEFIANT and VIRUS & WARLOCK, seven is a coder, defiant uses the aim SPY. and I’m one of his good friends. I use the aim SN helicopter. We fuckin’ OWN the internet. if we can go out at comcast, whats stopping us from hitting all you little puny shits? HAKR #### you’re a internet NEWBIE. just remember kids, google is your friend. PEACE ;-)

84 May 30, 2008 at 01:27 by Joe Chadwich

haha got fucking owned

85 May 30, 2008 at 01:34 by CEN

Not pointless really… look how much attention it is getting now. It has served it’s purpose. And yes the domain registration is where your DNS is listed. This was quite entertaining yet harmless. They could have done something a LOT worse! Good for them. Now more people will know about their fight.

OWNED! lol :-D

86 May 30, 2008 at 01:35 by unTECHy

Ok, it is funny. No matter how you look at it, it is funny. The only thing hurt was ComCast’s ego. And that could use a few more bruises if you ask me.

The fact that they were able to do this makes them a pretty decent team of hackers.

However, if they never get caught it will boost my perception of the team.

I’m sure ComCast is going to take the money that they should be spending on their service and do a little investigating.

Good luck to them. :)

87 May 30, 2008 at 02:06 by A supporter of the little guys taking on the big guys

if they spent more of their money on their services for their customers rather then padding their fat pockets and fat egos maybe shit like this wouldn’t been promoted in the first place.

88 May 30, 2008 at 02:35 by LOLOWNED

Defiant hax lawl.

89 May 30, 2008 at 02:40 by Mr. S

Whatever they did.

Good.

90 May 30, 2008 at 03:08 by Idiots

Quoting Jake # 87: ^ hakr, I know DEFIANT and VIRUS & WARLOCK, seven is a coder, defiant uses the aim SPY. and I’m one of his good friends. I use the aim SN helicopter. We fuckin’ OWN the internet. if we can go out at comcast, whats stopping us from hitting all you little puny shits? HAKR #### you’re a internet NEWBIE. just remember kids, google is your friend. PEACE ;-)

You really don’t expect Comcast or other Anti-p2p people go to torrentfreak as well? It pays to know your enemy. If what you’re saying is true (and I highly doubt that it is, probably a bluff), you’ve just sealed you and your friend’s own fate.

91 May 30, 2008 at 03:20 by John Doe

You all forget that when the customer fights back with these “False victories” the company board has two choices fix the problem other wise the “attacks” will become worse as the true hackers begin to show or they can be oblivious to whats going on and slowly send the company into bankruptcy like a lot of others have done

FYI Justin Timberlake and Hilary Duff didn’t need this kind of thing happening to them that’s what their music is for

92 May 30, 2008 at 03:48 by call to arms

At least they succeeded in giving Comcast a black eye. I long for the good old days when all the virus writers had a cause–bashing Bill Gates and Co. for example. We need net activists to tackle the Comcast issue.

93 May 30, 2008 at 03:56 by Anonymous

Its a real sad day when no one really knows how to “truely” hack a huge corporation. . .woohoo, lets change the DNS servers and reverse em to some fake servers pointing to Germany. . .how about doing something really good and drop in a worm too boot! And don’t just get the servers using a redirect. . .hit the comcast servers directly!

94 May 30, 2008 at 04:02 by alex

i’m with jake on this one. all i gotta say is TALK SHIT GET ROCKED ROFLRFOL.

95 May 30, 2008 at 04:13 by GET'A CLUE

Why not express dissatisfaction by way of BBB, Newspaper columns, and providing support (Financial and otherwise) to thier competition. I have workd for all of ‘em and CCast is in no way the worst. Want bad?// Try Time Warner or COX. TWC purely DEFINES the customer scam, and does it with a flair! (by way of using sub-contractors)THis kind of folly reminds me of High School!

96 May 30, 2008 at 04:40 by Anonymous

LOLLLl
69 dick tard lane
pwnt

97 May 30, 2008 at 04:49 by Anonymous

LOL

98 May 30, 2008 at 06:28 by JAS

fuck comcast, but this little crack wasnt really much to brag about.

do something serious next time,for christ’s sake.

99 May 30, 2008 at 08:46 by Rad

“What’s the point?”

the point lies in the fact that its not that they’re not defeateable

If they mess around with paying customers they should be smacked right back.

Hacking such a high profile telecom company’s webpage is more than mere pointlessness, it shows they arent Gods’s

100 May 30, 2008 at 10:41 by stateofaffairs.info

I can’t find a upside to this at all. There seems to be no point in hacking just to hack. Wait it’s kind of funny to see one of the big guys that screws over the little guys get taken down for a bit. So there is a god! Well maybe its just funny.

101 May 30, 2008 at 10:55 by Squeak

Comcast got a ‘pie in the face’ in a very public fashion. That was the point of this little hack. It wasn’t designed to do harm. I’m laughing though at the major squirming…

102 May 30, 2008 at 13:29 by bawbagz

Nice play fellas.

103 May 30, 2008 at 13:33 by yellow teeth

@ #104 - JAS

Youre a clown.
nOOb!
Go back to your fag mag hero

104 May 30, 2008 at 14:28 by DC

“hacker = good guy
cracker = bad guy”

Now you got it all wrong

Hacker against Comcast = good guy
Cracker against Comcast = good guy

:)

105 May 30, 2008 at 15:31 by interbeing

According to a recent post on the Wired blog, who says they have spoken to the hackers, the hackers didn’t do the attack because of Comcast’s bittorrent throttling but because “they just hate Comcast in general.”

Link to the article:

http://blog.wired.com/27bstroke6/2008/05/comcast-hijacke.html

106 May 30, 2008 at 16:14 by Jimmyy

Comcast Hacked in BitTorrent Throttling Payback?

Hopefully.

107 May 30, 2008 at 18:22 by DEF

How arrogant you people are to assume because a site gets hacked, it was done because of their actions against your little community of, to put it bluntly thieves. (and don’t give me all those “non-infringing uses”)

MPAA/RIAA gets hacked, yep has to be something to do with torrents. Comcast gets hacked, yep, they were slowing down our torrents so that must be the reason!

You people really don’t know how little you truly are, I’m guessing you will soon though :)

108 May 30, 2008 at 18:27 by BlackAnthrax

Way to go. We should make the rules, not the money mongers.

109 May 30, 2008 at 19:55 by FuckHomelandSecurity

@46 May 29, 2008 at 19:36 by mrogi

If the Office of Homeland Security categorizes these kind of hacker attacks as acts of domestic terrorism, those hacker assholes are in for a rude awakening.

I am an American Citizen and I say Fuck The Patriot Act and Homeland Security they are nothing but a bunch of repressive government FUCKHEAD FAGGOTS WHO SUCK OFF BUSH AND CHENEY DAILY AND LOVE IT. FUCK HOMELAND SECURITY and FUCK COMCAST

110 May 30, 2008 at 21:40 by Zoness

It’s still funny :D

111 May 30, 2008 at 23:49 by ZtZ

17: Oh I lol’d Oh I lol’d.

At you, Not with you.

112 May 31, 2008 at 01:54 by max

DONT THROTTLE ME BRO

113 May 31, 2008 at 02:33 by DoctorJ

Law enforcement types like to demonize this kind of behavior but the overall effect is these two bright but naive fellows did us Comcast customers a big service because nothing else is more effective at forcing corporate suits to get off their duffs than a little bad publicity; public embarrassment is wickedly effective.

Maybe the pencil necks at Comcast will pay a little more attention to enhancing and securing their network. I don’t use BitTorrent and Comcast is still lame. If there were a good alternative in my area, I’d hand my $ elsewhere.

Too bad for the hacker boys but maybe they’ll turn this into a good gig when they’re no longer incarcerated. In the meantime guys, don’t drop your soap in the shower!

114 May 31, 2008 at 03:25 by Anonymous

Its funny how so many people are saying thats what Comcast gets, but everyone forgets that this lame ass joke was fixed in a matter of hours and they’re already investigating into the act. So therefore some idiot is going to jail for a very long time for about 6 hours of fun.. Now was that really a smart move?? And if comcast is such a horrible company find another service provider…

115 May 31, 2008 at 03:31 by Anonymous

Thia little act in no ways did anything to comcast. NOTHING is going to change. So they hacked an email site big deal! Its not like they got into the billing systems or even any corporate files.

116 May 31, 2008 at 04:40 by Janelle

I believe true hackers are the ones who don’t do anything horribly wrong when they get into the system.. they only do it to show that they CAN!

Hopefully Comcast will learn something from this and stop giving us their shitty service - maybe upgrade or something.

Being stuck with them cause I have no other choice REALLY sucks!

117 May 31, 2008 at 16:28 by Comcast Random Rep.

You guys are ridiculous! You honestly thing that anything that goes wrong with your Internet/Computer is absolutely, 100%, a person at Comcast saying “Hey lets pick a random Joe and screw with their service today.” ???? Is that what ya’ll think? Cuz from reading these posts, thats what it sounds like. Yes I work at Comcast…in the Internet Troubleshooting Dept…. and let me tell you something…. about 90% of the problems that you as customers are experiencing…you do to yourself without even realizing it. Comcast isnt purposely messing up your service… they are NOT breaking any rules or regulations (Comcast wouldn’t be around if they were). Technology isnt perfect…it messes up… everything does eventually. If you’ve been driving your car for a while and your breaks mess up or start squeeling…are you gonna blame the people that made the gas that you put in your car? Cuz thats basically the same thing. So take your head out of your ass and actually take a mature and honest look at the problem you are experiencing before you start pointing fingers.
As for the Hackers…wow! you hacked into other customers’ email accounts…great job! The only thing you did was disrupt the services of other Customer’s just like yourself. Hell, if the Hackers have Comcast email service, they effectively f’d up their own email….good job!!! I had to spend the last 2 days explaining to customers on the phone that a Hacker that is most likely a comcast customer thought he was being cute and messed their email.. you know what every single one of them said (these are other Comcast customers mind you)…they ALL said “Well that was just stupid!” And they were pretty pissed at the Hackers. And to top it all off…to you Hackers…You didnt disrupt ANYTHING at ANY of the Operations offices…ONLY other Customers’ Email accounts. Really…A+ Job there guys! Dumbasses!

118 May 31, 2008 at 17:05 by Comcast Random Rep.

Ok next issue….you people “I dont think messing up the email system was intentional”….well…if you knew anything about Comcast.net… Its ALL for the Customers…thats ALL Comcast.net is for…Email and the Customers entertainment….that is it, thats ALL. Comcast Employee’s have NO REASON to even go to Comcast.net, except for helping a Customer with email or Log-in issues. So either the Hackers were ignorant to this Fact.. or just have no common sense to think about things like that. Lovely! So you guys can all praise the Hackers or whatever…all they did was mess with YOUR shit… not ours.

119 May 31, 2008 at 17:22 by Comcast Random Rep.

lol I’m still reading and you people are still cracking me up..
3rd issue….Bittorent payback? LOL you must not realize that Bittorents ARE ILLEGAL. Do you people even know what Bittorents do? Yes they let you download lots of info and files quickly…but they also, make your fellow customers around you have SLOWER internet connection, due to you stealing the majority of the bandwidth. Bittorenting is a BAD thing for other customers around you and much more importantly IT IS ILLEGAL according to FCC Regulations. If you are caught Bittorenting…no matter what ISP you have…you will be warned, and throttled, then eventually if you dont quit…your service will be terminated BY THE FCC…NOT YOUR ISP. So once again…know your fact before Praising someone for stupid shit and pointing fingers at us.

120 May 31, 2008 at 20:23 by Comcast Random Rep.

HakR….I hope you read this… you say that you begged and pleaded for Comcast to stop throttling? Why? Why would they stop preventing you from doing something illegal with their service. If you were Bit Torrenting, duh…thats why you were being throttled…because its illegal..i’ll say this a million times if i have to…Bit Torrent is illegal…it’s your own fault you are being Throttled….tell you what…if you want Comcast to stop throttling your service…stop using Bit Torrents. There’s the condition…thats the only way you are going to solve the throttling “problem”. Live with it! It goes without saying…when you do illegal things, you get punished…don’t take it out on the most readily available excuse you can think of…grow up and take responsibility for your own actions. You did something bad (Bit Torrenting), you got a slap on the wrist (Throttling). Quit Crying!

121 May 31, 2008 at 22:36 by Comcast Random Rep.

Also..I’ve just learned that I have 2 close friends (that both work for Comcast), that know Bit Torrent is illegal, they still do it…they ALSO have problems with Throttling. So, it’s not just cuz you’re a customer and we don’t like you lol. You do the math. Besides the only reason anyone uses Bit Torrent anyway, is cuz they’re too lazy to download what they want a little at a time…the legal way. You can download things from a p2p community, with no interuption at all….you just can’t torrent files. The fact of it is…Torrenting dramatically reduces the internet speeds that go to the rest of the customers on the same Node as you…and THAT is what Comcast is preventing. WE are looking out for our entire customer base…the people that are using Bit Torrents are being selfish and they don’t care what you other customers need. So why are all of you Comcast Customers jumping on this bandwagon…Torrenters aren’t doing this because they feel Comcast customers are being wronged… they’re doing it because they aren’t getting what they want (all of your internet signal). These guys are taking YOUR service away from you…Comcast is trying give it back to you. Think about it seriously.

122 May 31, 2008 at 23:01 by Me2

Perfectly said #22.

I Never feel something like this is a waste of time, even though it is.

If that makes sense.

123 May 31, 2008 at 23:06 by MeAgain

and to the comsuck rep, you are a moron. Bittorrent is not illegal. get a clue. Camcast is a huge corp with more power than our government and you sit here and defend everything that they do. Your on the wrong side of this issue, at least at this site. so please, just shut up.

124 Jun 01, 2008 at 00:14 by Comcast Random Rep.

MeAgain…ok, we’ll leave out the Illegal part…we’ll take that out completely. Barring that…I’m more addressing all these apparent Comcast Customer’s that are blindly jumping on the bandwagon. When what they don’t realize is that alot of the issues that they have to call us for could largely be because someone that is on the same Node as they are, is using BitTorrent and swallowing their signal. What you guys don’t realize is how much using BitTorrent actually impacts the internet signal for other customers. But do you really care? I don’t think so..as long as you’re getting as much bandwidth as you can, probably not right? But at the same time can you really blame Comcast for trying to improve everyones signal on an average scale, even if that meant Throttling your signal. Ok so you can’t effectively use BitTorrent with Comcast service…boo hoo, get over it. You are still able to download files…just not how you would like to.
But also…do you really think that there is a Comcast Rep sitting at a desk somewhere, waiting for someone to start a torrent so that they can slow it down or stop it? Thats crazy! But I guess you gotta have someone to blame right? “My torrent is going slow :(” so of course it HAS to be Comcasts fault. It could never have anything to do with your computer or the memory in your computer (cuz I’m SURE that every comcast customer has the “Top of the Line” in computer technology right?)…OR just maybe because its basically a p2p connection…it could never be the person’s computer or connection that you are downloading from right? No, it HAS to be Comcast throttling the signal. This is basically the issue that im covering here in these posts.
More importantly….what Malicious motive would Comcast have to just want to screw around with BitTorrent “just because they’re are assholes”? I’m just saying…look at your situation before you start pointing fingers. Everyone loves to play the blame game…but who’s really to blame here?

125 Jun 01, 2008 at 00:22 by Comcast Random Rep.

And technically it could be considered illegal because you’re stealing other Customers’ signals when using BitTorrent. You’re not paying for their services that you’re basically using…so yea…stealing is illegal.

126 Jun 01, 2008 at 04:15 by The real info

http://www.funchords.com/p2pi/slides/

127 Jun 01, 2008 at 06:57 by You know why there was a hearing by the FCC on comcast throttling?

Cause bittorrent isn’t illegal you idiot! Why do you think your company went under such bad publicity (and why do you think BitTorrent Inc had the “nominal peace”)

And about the stealing bandwidth:
If we PAID for a certain amount of bandwidth, I FULLY EXPECT to GET that bandwidth. Is there that much of a difference if I upload to Mediafire at 1000kb/s for 2 hours (had to before for a project) or if I upload to other peers for 2 hours at 45kb/s (since I cap it at that)? Heck, that even uses LESS bandwidth! It has nothing to do with stealing bandwidth, I paid for UNLIMITED internet access (at a certain speed), I expect to get UNLIMITED internet access (at a certain speed) WITHOUT interference based on “what type of software” I use or “what type of web protocol.”

I AM NOT stealing other customers signals or whatever, do you even understand HOW bittorrent works?!

As for comcast’s fault, explain this:
I could upload at 100kb/s without any dropped peers BEFORE your company started sandvining (and btw, there is hard irrefutable evidence your company throttles.)
Afterwards, I could get AT BEST 10kb/s. (Until I switched to a different client that you haven’t managed to throttle yet, hah, you can tell whoever is in charge of throttling that they’re failing! To a pre-pre-pre alpha client too! :P)

For malicious reasons:
Hm….what if you OVERSOLD your network say….and anticipated people to only load web pages, short bursts, and not long downloads, now then, lets imagine a majority of the long downloads using the PROMISED 24/7 AVAILABLE SPEED was using bittorrent as its protocol….hm…..its easy pickings to simply “limit” that “illegal” protocol and now you don’t have a network issue cause now people aren’t using what they were SOLD. If it was youtube or direct downloads of entire games that was the majority protocol, you’d do the same (although the public outcry would have been much larger and your company would have probably given in much faster and have lost the argument)

Now since there’s the “false sense” that bittorrent protocol is illegal, its much easier (PR wise) for your practically monopoly (or duopoly or whatever) holding company to inhibit the protocol.

http://www.savetheinternet.com/

128 Jun 01, 2008 at 07:02 by BTW

Not providing a customer what you sold them can be considered illegal. Don’t give anyone here your untruths about its our fault or its illegal. What you are doing IS in fact illegal (unless of course the US government gets more corrupt…shows what a government with almost a 60:1 ratio of lobbyists to representatives can get you).

http://www.savetheinternet.com/

129 Jun 01, 2008 at 18:54 by The battle on RSTs is over

Didn’t you read http://www.funchords.com/p2pi/slides/?

130 Jun 01, 2008 at 19:01 by SPACEDOG

CONCASH SUCKS AS@ !! FRICK EM THEY DESERVE IT MESSIN WITH OUR SHIT WHY NOT MESS WIT THEIRS

131 Jun 02, 2008 at 10:23 by Comcast Random Rep

Ok first of all…I haven’t talked to a customer YET that even knows what they are paying for….all they can come up with is what they think they are paying for. Comcast’s available speeds…4MB, 6MB, 8MB, and 12MB. Lets take for example the most common…6MB. You complain that you aren’t getting what you pay for. If you read your Subscription agreement…6MB service with Comcast entails this… You are Guaranteed a MAXIMUM of 6MB of DOWNLOAD speed. A MAXIMUM…you will not see 6MB of speed the entire time. NORMAL service will see on Average 2.5MB to 3.5MB on a regular, everyday basis…on a download, 20 mins into the download, you will see a burst that will cap at 6MB…this boost in speed will last 20 secs…this process will occur every 20 mins of a group of downloads. You are not paying for a continuous 6MB 24/7…thats not even what we advertise. So stop thinking thats what you’re supposed to be getting. And none of that I just said, applies to your Upload speed.
Second of all…if you’re signal is suposed to be showing you 100Mb/s, that means you’re using a Wireless G Router of some kind…which means that if you are only showing 10Mb/s at best…your problem is you Router…NOT your signal. Time for a new Router. Don’t give me this shit about…”Impossible! I’ve had no problems out of this Router.” or “It’s brand new.” I see it every day…thats your problem. And if you want more than that…go get the new Wireless N Router…you’ll get 300Mb/s.
Anyways…my point is…don’t start blaming Comcast for their services when you don’t even know what you’re supposed to be getting…you’re bringing the problems on yourself. I don’t have any problems downloading songs or games or videos or anything P2P or software or anything like that…. and I have the same shit you do… just the regular Comcast service… no Employee special service or anything..just regular 6MB Tier service…NO problems.

One more thing….
Quote: you can tell whoever is in charge of throttling that they’re failing! To a pre-pre-pre alpha client too! :P)

There is no such person, no such department….there is NOBODY sitting there pushing a button to start “Throttling” anyone’s signal. Seriously? That’s just ignorant.

132 Jun 02, 2008 at 22:19 by Christopher

They didn’t hack Comcast because they were upset at Comcast for throttling, they were upset at them because they informed them of a serious site vulnerability and got the kiss-off from Comcast.

133 Jun 03, 2008 at 06:08 by Comcast Random Rep

Christopher…just so you know…they didn’t even HACK Comcast….they didn’t HACK anything…they changed a bunch of DNS pathways and rerouted them to a site that they control. Those DNS pathways don’t even belong to Comcast…they are owned and opperated by a 3rd party organization called Network Solutions….just so happened that they got ahold of the DNS pathways that service Comcast.net. In no way did this affect anything belonging to Comcast except for a bunch of Customers’ email routings. It was fixed in 6 hours. The “Hackers” worked all night for 6 hours of a “Hijacked” DNS Pathway. Read the Phone Interview with the “Hackers” on Wired.com.

134 Jun 03, 2008 at 14:09 by Simple Math

We’ve already won the piracy war people, it’s just a question of time.

Assuming 1 AxxO movie = 700 MB, the average MP3 = 5 MB, and a $200 hard drive increases in capacity every 1.5 years (not unreasonable), then:

5 years (2012) - We’ll have 7 Terabyte hard drives costing $200, capable of storing 9,643 Movies or 1.3 Million songs!!

10 years (2017) - We’ll have 51 Terabyte hard drives costing $200, capable of storing 73,225 movies or 10.3 MILLION songs

15 years (2022) - We’ll have a 389 Terabyte hard drive costing $200, that can store 556,000 Movies!!! or 77.8 Million songs (Is there even that many songs in the history of the world?!?!?)

20 years (2027) - We’ll have a 2956 TERABYTE hard drive, costing $200, that can store 4.2 MILLION MOVIES or 590 MILLION MP3s!

==================
GAME *UCKING OVER!
===================

By 2030, we’ll have every movie and song in the world stored on our freakin’ wrist watches!

135 Jun 08, 2008 at 06:40 by To the misinformed comcast rep

I’m NOT using a router, stopped using it YEARS ago cause I couldn’t play any games online without NAT issues. Only direct connection to the Modem for me, thank you. (right now I’m not on the PC I’m referring to though atm so if you were to trace my IP or something…:P No sane person would be running p2p on a (effectively free cause of rebates) low end pre-shipped Vista laptop, I’d leave it to my XP desktop instead..(which is directly connected to the modem, NOT router))

100kb/s is not 2.5mb/s You say it’s supposed to start at 6mb/s (and actually that’s the plan I have), and then go to 2.5 mb/s. I, unlike many people, actually READ fine print (I’m a fast reader, so I have the time to). I know about overselling/”powerboost” I know that its probably not possible to have continuously 6mb/s, but come on, not even 0.1mb/s??!!

And as for throttling, I’ve had 2 hour downloads of game demos at 700kb/s (which I had to restart a few times due to connection issues….why did UaW demo have to be a Gb large >75kb/s upload on my client (before I switched clients, I could barely get 1kb/s up during seeding) AFTER your company started sandvining (which I mentioned earlier, and if you had assumed that I didn’t change any hardware configurations, which I didn’t between now and a bit before you started sandvining, I said that I could upload at 100kb/s easily, I could even go to 150 or 200 (although I usually limited it lower), doesn’t sound like my NONEXISTENT “router’s” the cause) …….I don’t think it has to do with anything on my end hardware wise.

As for hacking Comcast, I know they didn’t, just re-routing (know to use google). Still, that’s a separate issue (as said by the hackers), what really annoys me is that a Comcast rep is denying throttling and wrongdoing (which FYI, Comcast Corp. has already ADMITTED to forging RST packets. You must be really misinformed….or trying to spin the truth….or both!)

P.S.: Try seeding next time on p2p instead of leaching….tell me if you don’t get any random drops (even on the new client, I get random drops around the 15-30 sec mark, although thankfully the client seems to automatically re-connect). Direct Downloads aren’t p2p. Stop referring to those here. They are red herrings in this discussion.

Better yet, download the Azureus Plug-in or other plug-in’s that are from independent parties and monitor Forged RST packets and compare your findings to others on comcast…

Now proudly writing this on XP, finally managed to install it over pre-shipped Vista :)

http://www.savetheinternet.com/

136 Jun 08, 2008 at 06:53 by Edit

For some reason, this didn’t show up on my previous post, probably because I used the greater than sign instead of typing it out or something:

….I’ve had 2 hour downloads of game demos at 700kb/s (which I had to restart a few times due to connection issues….why did UaW demo have to be a Gb large)

I’ve had 2 hour uploads for a media project on media fire at 300-400kb/s. (which I had to re-upload afterward cause I didn’t know there was a 100Mb limit on files and they don’t tell you until after you upload it….as for more than 100mb, its not that hard to reach it if you don’t have time to encode videos compiled/edited in windows movie maker)

Yet I can’t seem to get greater than 75kb/s upload on my client (before I switched clients, I could barely get 1kb/s up during seeding) AFTER your company started sandvining….

Gr…the you’re posting comments too quickly is annoying on firefox with noscript and adblock plus, seeing as I have to temporary allow everything whenever I want to post and it reloads the page for each script domain…

http://www.savetheinternet.com/

137 Jun 08, 2008 at 17:54 by Comcast Random Rep

LOL….I never once denied that Comcast wasn’t throttling or sandvining…lol…I was only stating that they have a good reason to if they are. thats all lol.

138 Jun 08, 2008 at 18:24 by Really.....good to see a concession

What, may I ask, was with the “if the speed’s horribly slow, its the customer’s end’s fault” attitude? Isn’t that strongly implying that the reason we get “random drops” from “sandvining” is some reason other than comcast’s doing. Sure, I concede there’s probably a good amount of users who don’t know why having a router slows down their speed if they can’t port forward or do something else right, and don’t know the difference between uploading and downloading, but there is a significant amount of users who are not like that, who actually understand the difference, who don’t use a router, and who, if the ISP isn’t sending forged RST or doing other deceitful things, shouldn’t have ANY connection issues at all.

Worst customer service attitude I’ve ever heard of.

As for “good reason”:
If it was limited to 200kb/s, I wouldn’t care.
If it was limited to 100kb/s I probably still wouldn’t care. Hey, I can only upload at 300kb/s to media fire, so no big to me.
But if its completely blocked/forged RST packets that’s being used….

I fail to see the logic behind this. I mean, I can either upload at 300kb/s to media fire and use MORE bandwidth, or upload at 75kb/s and use LESS………..anyone with basic math skills can tell you that the 75kb/s is less….and yet, instead of implementing a cap (at say 75, although I’d like it if it were at 100, cause sometimes I want to seed more than one at a time) or even allowing us to upload, your company is completely blocking the protocol, I seem to remember before the sandvining, there was a cap anyway, so why suddenly block it completely?

http://www.savetheinternet.com/

139 Jun 11, 2008 at 12:46 by OTiS

Hows this for a little common sense. I hear all these idiots saying “they warned them first” and since comcast blew them off the took that to mean they should break the law.

So lets change the model a little bit. You walk by your neighbors house and see his window is open. You call and tell him about it and he tells you to screw off. So the next day you walk by and the window is open again. You figure the guys was a jerk to you and you need to teach him a lesson. So you climb through his window and hang out in his house for a while. Even if you did nothing to the house, the simple fact that you broke the law in spite of someone still means you broke the law. Why is it that people here are trying to make this issue about Comcast? Ok, so they piss people off. Ok, so they don’t have the best customer service. just because McDonald’s forgets your ketchup it doesn’t give you the right to damage or steal from them.

Anyone who condones the actions of these two idiots really has no place to speak about morals when it comes to how Comcast conducts business. if you pirate or steal software etc. You also have no real place to speak about the morals of Comcast.

140 Jun 14, 2008 at 05:59 by I wasn't condoning their action

If you’d read my posts. I was arguing at the Comcast Rep that his/her claim about Comcast not doing evil was bogus.

I’m actually quite dismayed at it, I thought we’d be better than this (I would say that at least (and I actually oppose hacking, just saying that it would have been better if), if someone hacked, they’d hack their news and maybe insert a message with our plea/argument with a optional click here to learn more about our cause button, while not denying them of any services, that’s all, wouldn’t really harm anyone, or deny anything)
http://www.savetheinternet.com

141 Jun 14, 2008 at 06:02 by As for ketchup

Its more like they forget your entire order.

Also, I know that the hacking wasn’t related to hating comcast (which I will say AGAIN, cause certain people don’t read the comments!). Emphasis again on me arguing at the comcast rep about them not doing evil, not condoning idiot hackers who have nothing better to do and aren’t even doing it for a cause, and since they are doing it, don’t even know how to cover their tracks.

http://www.savetheinternet.com

142 Jun 14, 2008 at 06:07 by Steal is such a harsh word

Sharing is good. Ever heard the term?
You know there is a video called ‘I wouldn’t steal’ right that defines sharing as sharing, not stealing, like what the MPAA and RIAA want you to think, and darn, its even from a sizable political party in the EU! Guess it’s not credible, and that we’re all committing crimes when SHARING. (sarcasm)

http://www.savetheinternet.com

143 Jun 14, 2008 at 17:41 by Comcast Random Rep

The whole Concept of ALL my posts, if you were paying attention, from day 1, from the very first post… the whole reason for posting anything on here…was to get people to realize that Comcast is NOT the reason for every single problem that anyone encounters with their internet…I NEVER said Comcast was God, or that they are completely flawless..NEVER. I simply stated in a series of posts, that most of these stupid ass Comcast customers on here posting “Comcast Sucks!” really have NO IDEA what the problem is…they just simply blame Comcast. If there ISP was AT&T or DirectTV or whoever…every problem those same people have, they would blame them. If you only knew…95% of the calls we get EVERYDAY (which on average is about 2000+ per day), are issues with either customer owned Routers (which some of us reps know how to fix anyway…we dont have to fix that for you but we do), or problems with their Computers. 9 times out of 10, there is NO problem with the Internet Service they we provide. I’ve had customers call me and say “Something is wrong with my Internet…My screen wont turn on”.. Plug their damn screen in and everything is peachy.

That was the whole reason I started posting on here. People’s misplaced anger. It’s my job to figure out what is wrong with people’s internet…been doing that everyday for a very long time…I’ve seen it all. Now granted..in some areas…Comcast is in need of some serious upgrades… but unless you are in South Florida, thats not your area. And in some areas, they really need to hire better Repair Technicians… cuz the Techs suck in most areas… so see, im not saying that Comcast doesn’t have problems…all I’ve basically been saying is look at your situation, use some common sense before you just blame it all on Comcast.

Oh and if you have to call Tech Support for help….when we troubleshoot your situation and then tell you what is wrong…don’t tell us we are wrong…you called US for help…chances are that its not the FIRST time we’ve seen a problem like yours. Hell 99% of the time…you can tell me what your computer screen says and I can tell you what the problem is and how to fix it…because I’ve fixed it before. So keep in mind…when you call US for help….we’re here to help YOU….not the other way around.

144 Jun 14, 2008 at 18:17 by Comcast Random Rep

OH and for the record….
I never once in all the years working in Tech Support…I have NEVER had a SINGLE person call in saying they were having trouble Seeding…never had ANYONE call in saying Comcast is “throttling” or “Sandvining” their service…never had anyone complain about that kind of problem….why is that? How come if everyone believes this to be a problem with Comcast…that it’s Comcast doing this…How come nobody calls in to complain about it? Why’s that? Hmmmm……

145 Jun 18, 2008 at 10:27 by OTiS

And for those of you who ASS U ME I was referring to just them take a moment and read the other 140 post on this site.

I don’t care if a single person on here condones the actions. What was done was illegal.

Not much to discuss there.

146 Jul 16, 2008 at 22:46 by Brian

GOOD!!! Comcast SUCKS!

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