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ISP Wrongfully Sent 300 “First Strike” Letters To Innocents

According to a report which has flown almost completely under the radar, last year an ISP sent out around 300 “first strike” warning letters wrongfully accusing innocent subscribers of Internet piracy. ISP Eircom implemented the scheme in partnership with the recording industry and is now being investigated by the Irish Data Protection Commissioner.

In February 2009, IRMA – representing EMI, Sony, Universal and Warner – reached an 11th hour out-of-court settlement with Irish ISP Eircom on the issue of illicit file-sharing. The deal would see Eircom introduce a graduated response system for dealing with errant subscribers.

“Eircom is proceeding with implementation of the protocol which could result in the suspension and ultimately disconnection of broadband service for those customers who deliberately and persistently infringe copyright,” the company said in a December 2010 statement, reiterating their commitment to the scheme.

But little did we know that the fears of “3 strikes” opponents had already come true.

From deep inside the “how the hell did the majority of the media miss this department”, it now becomes clear that by October 2010, Eircom had already sent out around 300 warning letters to completely innocent subscribers.

The company seems to have tried to play down the error saying that computer clocks were incorrectly adjusted to compensate for daylight saving time, some comfort to the unlucky letter recipients.

According to TJ McIntyre at digital rights site EDRI.org, as a result of this failure the Irish Data Protection Commissioner is now investigating the entire Eircom scheme.

“The significance of this case goes well beyond simple technical failings however, as the complaint to the Data Protection Commissioner (DPC) has triggered a wider investigation of the legality of the entire three strikes system,” he writes.

The DPC is said to be not only investigating the complaint but also “whether the subject matter gives rise to any questions as to the proportionality of the graduated response system operated by Eircom and the music industry.”

McIntyre says that when the Eircom/IRMA deal was being agreed, the DPC expressed concerns with it, not least over the question of whether or not IP addresses are personal data. However, until someone raised a complaint, that issue was put on the back burner. The delivery of 300 false “first strike” warning letters appears to have met that criteria.

“The complaint in this case has now triggered that action, and it seems likely that the Commissioner will reach a decision reflecting his previous views that using IP addresses to cut off customers’ internet connections is disproportionate and does not constitute ‘fair use’ of personal information,” McIntyre explains.

“If so, the Commissioner has the power and indeed the duty to issue an enforcement notice which would prevent Eircom from using personal data for this purpose – an outcome which would derail the three strikes system unless Eircom successfully challenges that notice before the courts, or unless the music industry were to succeed in its campaign to secure legislation introducing three strikes into Irish law.”

The way this story has flown largely under the mainstream tech news radar will have been a relief to Eircom and IRMA. Something tells us that is about to change.

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  • Anonymous

    Sounds like a certain law needs to Go The Fuck To Sleep.

    • I am a sausage not a hotdog

      What gets me more is when the isp’s or any industry knows they made a mistake.They try fixing the mistake by making some bogus claim.I wish these old ass corp-rat dinosaurs would die off already and let the new generation just enjoy life. For those 300 people i hope they sue.

      • Anonymous

        Those poor 300 people! They got a WARNING LETTER?!?!?! Can you imagine the stress? I am amazed they all survived without heart attacks and aneurysms.

        You know who the real heroes are? Those 300 brave souls who stood strong and weathered the horrid cruelty of a meaningless first strike.

        I will shed a tear for each of them.

        • I am a sausage not a hotdog

          Absolutely true!! I serious do hope they sue give the industry a taste of their own medicine.It’s sickening.

        • Anonymous

          Uhh. Hotdog, I was being sarcastic. A first strike warning letter is meaningless. It has no consequences.

          If they got wrongfully DISCONNECTED on the other hand they might have a case. But if only 300 out of the presumably thousands and thousands of letters they send out were wrongly filed, it would be statistically impossible to get 3 wrongful letters in a row leading to wrongful disconnection.

        • I am a sausage not a hotdog

          Well sarcasm or not eventually the industry well get bit in the ass!! There is only so much propaganda false-flagging and bribing they can do.These clowns by nature screw up!!Software is not always 100% accurate yada yada…
          Send me bullshit letter telling me I downloaded some shit knowing i didn’t i am willing to fight in court!! A reversal foot in the ass.Which reminds me of a guy that owned a piece media ripped it to his computer and he owned it.Then the riaa tried suing and they ended up losing in court tried to apologize and said Hell no he ended up counter-suing them and i believe he won!!
          They want a game people need to start standing up to these fuck-heads and telling them where the sun don’t shine!! i think I’m listening to much too Alex Jones.I need a bottle of Bacardi or something and need to chill,lol!!

        • Friend of the People

          “These clowns by nature screw up!!Software is not always 100% accurate yada yada…”

          We don’t apply the standard of 100% accuracy to anything in the legal field. So long as there is a process of review for inaccurate warnings and so long as punishments are not applied without warning and a chance for appeal, I can’t really say I care. Nothing meets the standard of perfect accuracy, so you’re disqualifying it before even examining it by using this standard. I’d like to see what their rate of true error is, then make a judgment.

          They’re not asking for money, they’re giving a warning. Not even a punishment, a warning. If they cut off service without warning, we’d have more reason to complain.

          As it stands, there has been a nonbinding ruling by the U.N. that cutting off service with a three-strikes rule is a violation of rights, so we can hold the companies accountable for that. Despite that, I wouldn’t get too worked up over these letters. They aren’t really causing harm outside of some short worry for the affected, and 300 doesn’t seem like it should be a high percentage of total letters sent. As stated before, I’d like to see their rate of error before deciding if this measure is ineffectual.

          “i think I’m listening to much too Alex Jones”

          Any Alex Jones is too much Alex Jones. Every time I’ve heard him speak, he’s on the high conspiracy stuff. He takes some of the accusations way to far. It’s particularly annoying when he uses an accusation he’s made in the past to substantiate one he’s making in the present.

          Sorry for that. He’s kinda one of my pet peeves. I know it’s immature of me to go on about this on the internet where you definitely don’t care, but oh well.

        • Expectationlost

          some people are brought up to be in fear of even breaking a regulation not even a was, it would be very stressful and embarrassing to them and imagine the phone calls they had to make to get this fixed.

      • I am a sausage not a hotdog

        @Friend of the People
        I realize i can go off a little bit but i won’t disagree with you. But i do care for the innocent.I just really learned not to trust the industry. But i do feel like this, “Someone threaten my family don’t think for a second i wouldn’t fight nor defend them..” ;)

        As far as Alex Jones i have been listening to Alex Jones off and on and since last week with the bilderberg groups basically everything makes sense government laws the industry fake cyber attacks run by cia etc etc etc…I sometimes try thinking to myself this all can’t be real but everything going on in the middle east Europe the us Canada allover it’s too much to take in.Too much to try and avoid.When i mentioned having a drink i meant i need to just take a break from everything just try to get my mind off of stuff.
        Try and enjoy the bit of humanity i have around me and try and remove myself from what’s going on in the world.Everyone is affected. Everyone wishes life was easier. Humanity is becoming so filled with anger/greed that it’s just not a time that anyone wants to live in.I believe in freedom i believe sharing is what makes us learn what gives us new things to look forward to,I hope that makes a bit of sense.

        • Friend of the People

          “But i do feel like this, “Someone threaten my family don’t think for a second i wouldn’t fight nor defend them..” ;)”

          Oh, definitely yes. I’m not saying to trust the companies, because actively trusting any corporation or business that goes beyond a few members is generally foolhardy. Size may be necessary to survive and thrive, and I won’t rail on corporations too much because they do provide a lot for the world with all they can produce, but trusting them is not wise. Just apply reasonable standards for their criticism. We can’t look for them to be perfect, (or at least we can’t judge them on perfection), but we can apply standards. Here, I don’t think they overstepped their bounds because it sounds like they didn’t actually do any harm to anyone.

          About Jones, I’ll just say this; there is a lot going on in the world, but there doesn’t really seem to be much more violence than in the past. I just dislike people like Jones because no matter what happens, they have to try to label it as a crisis or disaster to convince people that there needs to be action. I just don’t like it when they hide facts or only show one limited side of an issue or conflict in order to garner support.

          I agree with you that the world can seem hectic, but really, this isn’t such a bad time to live in. Life is good, and a man can prosper by the sweat of brow and live where he wishes. Most times in history can’t say that. Humanity isn’t acting with anger and greed any more than they have in the past. Hell, if you follow the predictions that social scientists were making (Hobsbawm), society should have been much more violent today than it actually is. Resist the temptation to look at the past through rose-colored glasses. If we don’t recognize what is good about the times we live in, we won’t have the drive to make it even better. That’s what I believe at least.

          I think I just got really off of the topic of filesharing and ISP wrongdoing. My bad.

        • Friend of the People

          “But i do feel like this, “Someone threaten my family don’t think for a second i wouldn’t fight nor defend them..” ;)”

          Oh, definitely yes. I’m not saying to trust the companies, because actively trusting any corporation or business that goes beyond a few members is generally foolhardy. Size may be necessary to survive and thrive, and I won’t rail on corporations too much because they do provide a lot for the world with all they can produce, but trusting them is not wise. Just apply reasonable standards for their criticism. We can’t look for them to be perfect, (or at least we can’t judge them on perfection), but we can apply standards. Here, I don’t think they overstepped their bounds because it sounds like they didn’t actually do any harm to anyone.

          About Jones, I’ll just say this; there is a lot going on in the world, but there doesn’t really seem to be much more violence than in the past. I just dislike people like Jones because no matter what happens, they have to try to label it as a crisis or disaster to convince people that there needs to be action. I just don’t like it when they hide facts or only show one limited side of an issue or conflict in order to garner support.

          I agree with you that the world can seem hectic, but really, this isn’t such a bad time to live in. Life is good, and a man can prosper by the sweat of brow and live where he wishes. Most times in history can’t say that. Humanity isn’t acting with anger and greed any more than they have in the past. Hell, if you follow the predictions that social scientists were making (Hobsbawm), society should have been much more violent today than it actually is. Resist the temptation to look at the past through rose-colored glasses. If we don’t recognize what is good about the times we live in, we won’t have the drive to make it even better. That’s what I believe at least.

          I think I just got really off of the topic of filesharing and ISP wrongdoing. My bad.

    • Innocent

      Told you so.

  • Annon

    Dirty baskets deserve negative publicity and huge fines!

  • Haxor

    are they helping pedophiles again by drawing cops off other cases

  • Trololol

    Shitstorm incoming in 3, 2, 1….

  • Trololol

    Shitstorm incoming in 3, 2, 1….

    • http://twitter.com/icanhazsake Ninja

      And not to our surprise. IP addresses are hardly decent eveidence and are very prone to mistake.

      I do hope Ericon takes some major damage so other ISPs will think twice before bending to MAFIAA.

  • Anonymous

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    • Anonymous

      Looks out the window… Is it snowing?

  • Acheron

    “ISP Eircom implemented the scheme in partnership with the recording industry and”

    God I wanna put a bullet between the eyes of every person that wanted that partnership. How much you wanna bet the recording industry didnt just ask, but bribed/threatened them into doing this “3 strikes” bullshit. It’s fucking corruption, and nobodys doing ANYTHING about it.

    • Paul Bunbury

      I followed this when it was happening (I’m Irish).

      Eircom originally refused the request and were willing to fight it in court.
      Then a senior employee at Eircom had some of his emails about the case “leaked” just before the case went to court, and they settled out of court.

  • Anonymous

    I don’t think this is any surprise when we have known for a long time that errors are common and to a higher degree as well.

    The type of mistake done can very but in terms human errors and data updates then even ACS:Law did that one. They once accused one person of infringement using a version of a BT client that had not been released until after the date of infringement. The mistake was found to be a human error pasting data into their database.

    It is lucky that these 300 Eircom subscribers only got a first strike notice and not one of ACS:Law’s £495 demand letters. Still being falsely accused of a minor crime just does not help and can lead to some family arguments.

    Then let us then keep in mind all the errors they don’t detect.

    • http://disqus.com/ Rob8urcakes

      Yup, the fall-out from this is awful and potentially very serious for families and the ISP too of course.

      The REAL criminal in this is the MAFIAA and their paid-for political puppets in the USA and elsewhere, who stubbornly cling on to an inappropriate law of copywrong that’s simply not applicable to 21st century human society Worldwide.

      Leave us alone, and stop hounding us you crazed fucktards.
      If someone’s selling your stuff without your permission then go get them – but LEAVE US ALONE – we do no harm by sharing digital files for no cash, no profit and no personal gain.

      And you freakin’ muppets in government need to get that MAFIAA/IFPI fist out your ass.

  • ottoshmidt

    move your trackers and domains into here, Georgia, this country ain’t gonna respect copyright laws any time soon… ;)

    • Anonymous

      but what is the infrasturcture like in Georgia? how speedy and how fast
      to the home, how well connected to the rest of the world are you? etc

      • ottoshmidt

        zeldor, I really don’t have an Idea… can’t guarantee 29.33M (from isohunt) peers connected without a glitch… maybe it can support maybe not… don’t know.

        But one thing I know we are linked to EU with a fiber link, so connection speed is as fast as our local (countrywide) one.

        • Anonymous

          thanks for the info, my girlfriend was born there (but left 15 years ago)
          so was wondering what the “internet” was like there.

  • Richard

    I’m Irish and used to have an Eircom Broadband account. I moved to “Vodafone at Home” because Eircom had implemented this policy. Same line, same speed, but no three strikes policy, a painless transfer, and it’s significantly cheaper than Eircom. I would encourage other people who want to let Eircom know about their disapproval of this policy to change to one of the other providers here in Ireland.

    • Eirconjob

      Another Irishman here. Back in the day Eircom was the only way to have Internet access in Ireland. In recent years other ISP’s have popped up, such as the very popular UPC. They have a fair usage policy and don’t block any sites or torrenting. If you are with eircom you can’t use torrents, hell you can’t even access the piratebay website.

      Most people who use the Internet regularly here have left eircom in the last few years. Only the older generation who knows no different are still with them. They made a silly mistake become so anti user and pro copyright. I this latest fiasco costs them big.

      • Ihavenoname

        “If you are with eircom you can’t use torrents” not true i am with Eircom and can access and download torrents as easy as it was before all this happen and Pirate Bay is not really blocked it takes 5 secconds to get around it max and there is many others as well and notting has ever been said or any letter either.

        • i hate eircom

          Eircom is a pile of shit… not only do they have this annoying policy they also OVER charge… If you can get UPC in your area then you should because for the same price you can get internet that is more then 2X faster…
          UPC have a new package with 50/5 for only 45e…. thats around 10 times faster then the connection i was getting from eircom.
          The only bad thing is the ‘fair usage policy’ yet with eircom you could not even use that much data cause it isn’t fast enough. Also last month i went at least 500 gig’s over the usage policy and i havn’t been charged or contacted…..?

  • Pingback: ISP Wrongfully Sent 300 “First Strike” Letters To Innocents | Links Daily

  • Jeff Ashby

    Only 300? I think there was A lot More then 300.

  • Jigsy

    “The company seems to have tried to play down the error saying that computer clocks were incorrectly adjusted to compensate for daylight saving time, some comfort to the unlucky letter recipients.”

    Pathetic excuse on their part. What the fuck would a clock have to do with anything?

    • Anonymous

      It means they made a calculation error and for X number of days their IP tracking was 1 hour out for everyone.

      For most people this was unimportant, when they used the Net during all this time, but for around 300 infringers they powered down during this 1 hour and another person powered up and got assigned this same IP address.

      So due to failure to adjust for a change in daylight saving hours 300 users got false warning letters.

      It was lucky someone noticed this mistake and brought it to attention when others would just sweep it under the rug.

  • Guest

    I’d say alot of the notices sent out to eircom users are sent to wrong people as the wifi routers eircom uses are flawed, its easy to obtain wep key for them, one example is http://www.bacik.org/eircomwep/ does make sense to use someone else internet to download while you can leave your own free to play online games etc

  • ottoshmidt

    btw, isohunt tpb and torrentz are back online :)) what happened ???

    • http://disqus.com/ Rob8urcakes

      The CIA has surrendered to the overwhelming power of sanity.

      But the USA’s Office of the Trade Rep has still to catch up – not only with sanity but politics too ffs.

  • ottoshmidt

    the pirate bay now in germany, isohunt went to canada, torrentz into switzerland… that’s what I found out by pinging.

  • Woo

    was Ireland one of the countries that agreed to repeal or not to implement the ’3 strikes law’ on the grounds that it contravened human rights, or did it fail to sign the document just like the UK and France? if it did sign, why has it not yet been brought up for repeal? if it didn’t sign, what excuse is being used? just that the music industries etc don’t want it repealed?

  • Barack Overseer Obama

    Google ‘Eircom WEP Hack’, and see for yourself what Ernesto and Co. Don’t show….

    • Guest

      Dude, WEP is weak it can be cracked in 5 minutes.

      • Davididdi

        He’s talking about this thing where you only need the name of the eircom wifi and you type it in and it immediately gives you the password.
        That doesn’t work anymore…. it hasn’t worked for the past 2-3 years….

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  • Ihavenoname
  • markie

    How to piss off 300 people. Good one Eircom. I hope those customers go to another ISP.

  • townie2

    hopefully all 300 will sue. IRMA vs Eircom lawsuit, or 300 vs Eircom lawsuit. bet you could say goodbye to 3 strikes : )

    • Friend of the People

      Sue on what basis? No action was taken against them. The first thing any judge will ask is if warning letters with no punishment are enough to justify a lawsuit, and I don’t think the answer will be favorable. The only possible claim is mental anguish, and you’re going to have a hard time making an entire case based on that.

      3 strikes will have to end (assuming that the U.N. resolution on the matter holds up), but until someone actually gets punished unjustly, there’s not enough to bring it to court on.

      • yo

        Well seeing as it’s 1 strike out of three, there IS punishment, as its a mark against their ISP record 1 of three, and that’s one more than none, and only two more, with one wrongfully accused and the possibility of more leading to another punishment of disconnection via the one. So I would argue that a black mark that could lead to disconnect is deffinately punishment.

    • http://www.facebook.com/profile.php?id=100000395845158 Aazoba Yuzuki

      would be possible but would take a while to work out if assuming they claim mental and physical stress/anguish was done to them, they need to be good actors, show that off to everyone they know, not tell anyone they are doing it for money, but most important of all, they need to prove that to the judge who will either rule for you or against you …

      Bank Foreclosures

  • Anonymous

    tinyurl.com/2a7usxg

  • Anonymous

    tinyurl.com/2a7usxg

  • Sd

    https://scenebits.info ScB site wide freeleech and also sign ups open now

  • Brandon

    Everybody is getting free toilet paper and I am running low…..

  • Pingback: La mayor ISP de Irlanda envía por “error” 300 cartas de aviso de desconexión por violación de copyright — Bitelia

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  • http://www.marketmentat.com GT

    Anyone want to place a bet on the date that EirCom’s entire server contents are packaged up and released in a torrent? I’ll take 5 euro on “between now and Sunday Jun 26 2011″.

    These dumbshits need to be taught that if they try to intimidate people, they will be torn a brand new cybersphincter.

    Eventually there will be enough butthurt fucktards that the word will get out: play nice, or be prepared to have every word you ever wrote in an e-mail released into the public domain. (You would think that sounds like a pretty banal punishment, but if you could see what bankers say to each other intranets, you would be outraged).

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  • http://twitter.com/neonlampshade Daniel

    I’m with this ISP, i torrent over 100Gb per month on average(thats also not how much i pirate using ftp or just streaming) and i’ve got a 30GB limit? apparently, but after reading this i’m moving ISP’s because FUCK THEM thats an invasion of privacy watching (and getting it wrong) what were using our internet for which we pay for

    • http://disqus.com/ Rob8urcakes

      Quite right to change ISP.

      btw, I recently changed from BT to TalkTalk and found my monthly costs halved whilst the upload speed doubled, and I even have to limit my d/l speeds just to keep a decent ratio going.

      Then I started receiving letters from BT wrongly claiming I owe them almost £200 for unpaid shit I don’t owe them and they now threaten me with a Debt Collector and an affected credit status. All coz they got the bill wrong in the first place. Extortion and fraud in practice my friends – not a good way to run a business, but BT’s new Chief Exec is American. So here we are at war with domestic accounts too.

      Scary shit, huh? I’m gonna report the fucktard to the Police. I love it when they laugh at me.

  • http://twitter.com/neonlampshade Daniel

    I’m with this ISP, i torrent over 100Gb per month on average(thats also not how much i pirate using ftp or just streaming) and i’ve got a 30GB limit? apparently, but after reading this i’m moving ISP’s because FUCK THEM thats an invasion of privacy watching (and getting it wrong) what were using our internet for which we pay for

  • Anonymous

    tinyurl.com/2df4ccp

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  • Anonymous

    tinyurl.com/2df4ccp

  • Anonymous

    tinyurl.com/24n4nqb

  • Pingback: Ireland Set To Force ISPs To Disconnect Pirates | Links Daily

  • http://pulse.yahoo.com/_BHIUPU77VUXFKF6TWKIYYYD4WM madhu

    Your article is really awesome and opinions to see so accurate!..
    Thanks!

    Letters

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