PrivateVPN Reviews

Founded back in 2009, PrivateVPN is a Sweden-based VPN service. According to the service’s official website, PrivateVPN provides “a stable connection from any place of the globe,” and is so secure that “even a Washington-hacker won’t get access to your data.”

Servers and locations

PrivateVPN has servers located in a total of 20 countries around the world. The list includes Australia, Canada, Switzerland, Germany, the Netherlands, United States, and United Kingdom.

As for total number of servers, the figure currently stands at just under 35 (33 to be precise). PrivateVPN’s website has a dedicated page for servers where you can even find the locations where the servers are located in a particular country.

privatevpn-servers

It’s worth mentioning that PrivateVPN has physical control on their servers and network in Sweden. “All other servers and networks are hosted by ReTN, Kaia Global Networks, Leaseweb, Blix, Creanova, UK2, Fastweb, Server.lu, Selectel and Netrouting,” the team says. “We ONLY work with trusted providers.”

Supported VPN protocols

PrivateVPN supports various VPN protocols, including OpenVPN, PPTP, L2TP, IKEv1 and IKEv2. In addition, the service also supports HTTP Proxy protocol.

“The system is available in many countries such as UK, USA and Canada VPN but there are some restrictions such as in China where you can only connect through L2TP vpntunnel as their firewall blocks other ways to access it,” the official website says.

Platform Support

PrivateVPN offers support for most of the popular operating systems, including Windows, Mac OS, Linux, as well as Android and iPhone. Customized client applications, however, are only available for Windows and Mac OS.

It’s worth mentioning that PrivateVPN client application for Mac OS platform is currently in beta, meaning there may be some bugs.

Pricing

PrivateVPN offers a total of three subscription options: monthly, quarterly, and annual. While the first two cost $6.71 and $16.46, respectively, the annual subscription sets you back $53.55.

What’s good is that these subscription packages only differ in terms of their cost and validity, meaning the included feature-set remains the same.

While PrivateVPN doesn’t offer any refunds or money back guarantee, you can have a 24 hour free trial of the service before you go ahead and spend money on it.

“In order to test PrivateVPN, enter a gift code when registering your account. You will receive a gift code by emailing [email protected] and asking for a bonus code. The gift code will give you 24 hours free use, and the time starts as soon as you register your account,” the official website says.

Finally, as far as payment modes are concerned, the FAQ section on the official website lists PayPal, Stripe, Payson, and 2Checkout as the available options, but on the page listing the pricing information, 2Checkout is missing and there’s an option to pay through bitcoins instead.

Limit on simultaneous connections

With PrivateVPN, you can simultaneously access your VPN account through a maximum of 6 devices.

Privacy

We reached out to the team behind PrivateVPN with a list of questions about their service. Here are their answers to some of our privacy-related queries:

Q. Do you keep ANY logs which would allow you to match an IP-address and a time-stamp to a user of your service? If so, what information and for how long?

A. We don’t keep ANY logs that allow us or a 3rd party to match an IP address and a time stamp to a user of our service. We value the privacy of our customers.

Q. Is BitTorrent and other file-sharing traffic allowed on all servers? If not, why?

A. Yes, we allow Torrent traffic. We buy high-capacity Internet traffic so we can meet the demands. On some locations we use Tier1 IP transit providers for best speed and routing to other peers.

Note: The service’s website says they recommend their servers in Sweden for P2P traffic.

Q. Which payment systems do you use and how are these linked to individual user accounts?

A. PayPal, Payson, Bitcoin. Every payment has an order number, which is linked to a user. Otherwise we wouldn’t know who has made a payment. To be clear, you can’t link a payment to an IP address you get from us or a user activity.

Q. What is the most secure VPN connection and encryption algorithm you would recommend to your users? Do you provide DNS leak protection and tools such as “kill switches” if a connection drops?

A. OpenVPN TUN with AES-256. On top is a 2048-bit DH key. For our Windows VPN client, we have a feature called “Connection guard”, which will close a selected program(s) if the connection drop. We have no tools for DNS leak but, best way, which is always 100%, is to change the local DNS on the device to DNS servers we provide. We’re working with a feature that doing this so the customer don’t need to change it manually for 100% protection.

User Reviews

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  • Carlisle

    Obnoxious rude support.

  • Jay welsh

    100% satisfied I had a few issues connecting no fault of PrivateVPN these guys bent over backwards to sort me out seriously you won’t get a better service than this in my opinion!!👍 Thanks guys!!👍👍👌

  • Jesper

    I have used Private VPN for many years, and have always been satisfied. Speed is great, usability simple. Great flexibility in allowing to connect to the country you want. Good options for auto-connect/disconnect. The service has been excellent and uptime superb.

  • Lillian

    cannot connect at first via China. but with the great support and help by Kevin – customer service online. Take times to try and try . And he is so kind to help me fix it finally. It is my first time to use vpn. And I am appreciated and excited to use it . Thanks anyway. Also, the speed is awesome.

  • li

    cannot connect at first via China. but with the great support and help by Kevin – customer service online. Take times to try and try . And he is so kind to help me fix it finally. It is my first time to use vpn. And I am appreciated and excited to use it . Thanks anyway. Also, the speed is awesome.

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